Atlassian Sub-processors
Effective Starting May 30, 2025
Third-Party Sub-processors
Atlassian uses the third-party entities listed below (each, a “Sub-processor”) to process Customer Personal Data on behalf of Atlassian customers and developers in accordance with agreements between Atlassian and the Sub-processor to uphold Atlassian’s commitments in Atlassian's Data Processing Addendum, or for Forge, Atlassian’s Forge Data Processing Addendum. Defined terms, such as “Personal Data”, “Customer Personal Data”, “Sub-processor”, “Cloud Products”, or “End User Personal Data” have the same meaning as in Atlassian's Data Processing Addendum, Atlassian's Customer Agreement, or Atlassian’s Forge Data Processing Addendum, as the case may be.
Atlassian carries out annual compliance reviews of its Sub-processors, and where the engagement of a Sub-processor requires the cross-border transfer of Personal Data, Atlassian conducts Transfer Impact Assessments in accordance with Applicable Data Protection Law for these data transfers. Atlassian imposes obligations on its Sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of Personal Data is protected to the standards required by Applicable Data Protection Law and the same standard provided by Atlassian’s Data Processing Addendum, or for Forge, the Forge Data Processing Addendum, as the case may be.
The list below contains Sub-processors for each of Atlassian’s generally available Cloud Products and related Support or Advisory Services, as well as Forge. If a Beta or EAP service uses a new Sub-processor, Atlassian may use an alternative notification mechanism. For each Sub-processor below, processing of Personal Data will be for the duration of use of the applicable service(s) by the customer or the developer, and for the retention periods as set out in the customer’s agreement with Atlassian and any product documentation. Further information about Sub-processor security measures can be found via the external links below.
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Sub-processor | Applicable Cloud Products | Nature and Purpose of Processing | Categories of personal data | Location of Processing | Security Measures |
|---|---|---|---|---|---|
Hosting and Infrastructure Service Providers | |||||
Amazon Web Services, Inc. | All Atlassian Cloud Products | Cloud hosting provider | Customer Personal Data, created by customer and stored in Applicable Cloud Products | In accordance with Atlassian’s Data Residency offering as outlined in Data Residency: Manage Where Your Data is Hosted as well as Understand data residency, and depending on the customer choice, available locations encompass: Global, EEA (Sweden, Ireland and Germany), Switzerland, UK, Canada, Australia, Singapore, South Korea, USA, India, Japan | |
Clumio, Inc. | All Atlassian Cloud Products except Loom | Backup solutions provider for Amazon Simple Storage Service (S3) | Customer Personal Data created by customer and stored in Applicable Cloud Products | EEA, UK, Australia, USA, and Singapore | |
Databricks, Inc. | Atlassian Guard, Bitbucket, Compass, Confluence, Forge | Infrastructure provider to enable customer data querying, and analytics product features. | Customer Personal Data created by customer and stored in Applicable Cloud ProductsEnd User Personal Data created by developers and stored in Forge | USA | |
Microsoft Corporation | Jira Align | Cloud hosting provider | Customer Personal Data created by customer and stored in Applicable Cloud Products | USA, Australia, Netherlands | |
MongoDB, Inc. | Jira Service Management (JSM) | Cloud hosting provider for JSM Chat (formerly Halp) | Customer Personal Data created by customer and stored in Applicable Cloud Products | USA | |
NetApp, Inc. | Bitbucket | Cloud hosting provider | Customer Personal Data created by customer and stored in Applicable Cloud Products | USA | |
Communications Technology Service Providers | |||||
Mailgun Technologies, Inc. | Jira Cloud, Jira Service Management (JSM) and Jira Product Discovery (JPD), Opsgenie, Statuspage | Communications technology provider for product notifications | Customer Personal Data created by customer, in particular, personal data contained in product notice communications | USA, EEA | |
Mailchimp | Loom | Communications technology provider for product notifications and video sharing over email | Customer Personal Data created by customer, in particular, personal data contained in product notice communications and user-initiated shared video recordings including associated comments and email messages | USA | |
MessageBird USA, Inc, (d/b/a Bird) | Bitbucket, Compass, Confluence, Jira Cloud, Statuspage, TrelloForge | Communications technology provider for product notifications | Customer Personal Data created by customer, in particular, personal data contained in product notice communicationsEnd User Personal Data created by developers and stored in Forge | USA, EEA | |
Vonage APIs (formerly Nexmo, Inc.) | Opsgenie | Communications technology provider | Customer Personal Data created by customer, in particular, personal data contained in text and voice communications | USA, UK, Singapore | |
OneSignal | Loom | Communications technology provider for mobile product notifications and video sharing | Customer Personal Data created by customer, in particular, personal data contained in product notice communications and user-initiated shared video recordings including associated comments and SMS/MMS messages | USA | |
Plivo, Inc. | Statuspage | Communications technology provider for product notifications | Customer Personal Data created by customer, in particular, personal data contained in product notice communications | USA | |
Twilio Inc. | Bitbucket, Compass, Confluence, Jira Cloud, Jira Service Management (JSM), Jira Product Discovery (JPD), Opsgenie, Statuspage, TrelloForge | Communications technology provider for product notifications | Customer Personal Data created by customer, in particular, personal data contained in product notice communicationsEnd User Personal Data created by developers and stored in Forge | USA | |
Content Delivery Network Providers | |||||
Cloudflare, Ltd. | Jira AlignAll Atlassian Cloud Products except Loom | Content delivery network providerHosting provider for the Remote Model Context Protocol (MCP) Server | Customer Personal Data created by customer and stored in Applicable Cloud Products | Customer traffic is processed globally at the data center closest to the end user. | |
Support Service Providers | |||||
e-Core Soluções em Tecnologia da Informaçiupão Ltda. | All Atlassian Cloud Products except Loom | Customer service, support, and cloud migration service provider | Customer Personal Data created by customer if shared with Atlassian via attachments in support tickets | Brazil, Mexico | Access only through Atlassian managed VPN, VDI, and MDM for computing devices |
Partner Hero | Loom | Customer service and technical support | Customer Personal Data created by customer shared during Loom support communications | Philippines, Romania, South Africa | |
SoftServe, Inc. | Bitbucket, Compass, Confluence, Jira Cloud, Jira Service Management (JSM), Jira Product Discovery (JPD) StatuspageForge | Customer service, outsourced engineering and technical support | Customer Personal Data created by customer and stored in Applicable Cloud ProductsEnd User Personal Data created by developers and stored in Forge | Bulgaria, Poland, United States | Access only through Atlassian managed laptops and systems |
Zendesk | Loom | Customer service and technical support | Customer Personal Data created by customer shared during Loom support communications | USA | |
AI and Analytics Service Providers | |||||
Amazon Web Services, Inc. (AWS Bedrock) | All Applicable Cloud Products with enabled Atlassian Intelligence or Rovo | Generative AI services provider for intelligence product features | Customer Personal Data created by customer and stored in Applicable Cloud Products | USA | |
Google Vertex AI | All Applicable Cloud Products with enabled Atlassian Intelligence or Rovo | Generative AI services provider for intelligence product features | Customer Personal Data created by customer and stored in Applicable Cloud Products | USA | |
Databricks, Inc. | All Applicable Cloud Products except Jira Align | Infrastructure provider for machine learning development, processing and training | Customer Personal Data created by customer and stored in Applicable Cloud Products | USA | |
OpenAI, L.L.C. | All Applicable Cloud Products with enabled Atlassian Intelligence, Loom AI, or Rovo | Generative AI services provider for intelligence product featuresFor the provision of Atlassian support | Customer Personal Data created by customer and stored in Applicable Cloud Products, or shared with Atlassian during the provision of support | USA | |
Twilio, Inc (Twilio-Segment) | Loom | Data analytics service | Customer Personal Data created by customer and stored in Applicable Cloud Products | USA | |
Atlassian Group Sub-processors
The Atlassian Group companies below may also act as Sub-processors to the extent that these Atlassian Group companies process Customer Personal Data when providing technical and operational support to customers.
Entity | Location |
|---|---|
Atlassian B.V. | Netherlands |
Atlassian France S.A.S. | France |
Atlassian Germany GmbH | Germany |
Atlassian Poland sp.z.o.o | Poland |
Mindville AB | Sweden |
Opsgenie Yazılım Anonim Şirketi | Turkey |
Atlassian, Inc. | USA |
Atlassian PTY, Ltd | Australia |
Atlassian (UK) Operations Ltd. | England |
Dogwood Labs Inc. | USA |
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