Graham Kenville noted that the agile nature of Opsgenie’s on-call scheduling tools ensure his team has a way to collaborate and communicate when changes in the on-call schedule need to be made.
“One major feature is being able to override the on-call schedule. There's a one-click, take on call for an hour. It makes it super easy to help out your teammates. With other products, that can be an involved process that can take a few minutes.” - Graham Kenville, Senior DevOps Engineer
In addition to using the alerting and notification features inside Opsgenie, Looker is seeing value with many of the 200+ integrations Opsgenie provides, most notably the Opsgenie Slack integration:
“At Looker, we kinda live in Slack. So, just having Opsgenie available through Slack, where you don't have to go to some other interface. We can do everything within Slack.” - Phil Sharfstein, Director of Technical Operations