BAE Systems Australia decided to make the switch to Jira Service Desk. According to Greg Warner, lead of Engineering Tools, they were able to roll out Jira Service Desk within three weeks across IT, HR, and business improvement departments. “It was a successful project not just because of the technology, but also because of the way IT internally marketed the new system,” said Warner. The team marketed the upcoming change by hanging posters around the office and even incentivizing user feedback with Tim Tam chocolate biscuits.
Warner and his team estimate that Jira Service Desk will save BAE Systems $1.62M over the next five years.
To learn more about Greg Warner's best practices for successfully implementing Jira Service Desk, watch his presentation at Atlassian Summit.