Tools for the future of IT
The IT department (known as the University Technology Office, or UTO) in particular was ready to help lead this change because a technical foundation through the Atlassian suite was already in place to support agile practices. As ASU prioritized issues of education and access at a strategic level, the University Technology Office ran into cost and usability issues with its original project management tool. The cost of adding new users and the siloed nature of the tool threatened to undermine the IT department’s effectiveness.
Nathanael Davis, Director of Business Support and Quality Assurance in the UTO, along with his team, led an in-depth evaluation process, where multiple teams tested a variety of workflow solutions. This process resulted in the adoption of Jira Software Cloud, used for project management, network administration, customer support, marketing projects, bug tracking, and reporting; Confluence Cloud, used for project planning and collaboration, support and instructional documentation, and project status updates; and Tempo, one of the leading apps in Atlassian Marketplace. ASU worked directly with Tempo on a solution that visualizes big-picture project impact, tracks time spent on specific projects, and bill customers. “We’re proud to be part of the success of ASU’s change process,” says Philippe-Olivier Marchand, ASU’s Customer Success Manager at Tempo. The Atlassian suite and Tempo have created a modern workflow that can scale with the University and better support its strategic initiatives.