With our prior tool, procurement requests would get stuck with manager approval. With Jira Service Management, the biggest win is transparency. People know where their issue is and when it's being resolved.”
BILL HALL, Director of IT
Assets is now available for all Standard customers!Learn more
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Connect teams with context
Discover how AI orchestrates workflows across the business using real context from your teams’ daily work. Connect projects, assets, services, people, past incidents, and more to accelerate service delivery from request to resolution.
Provide always-on support
Give employees support anytime, anywhere with AI agents in chat, email, mobile, embedded product widgets, and your support site.
Proactively prevent incidents
AI automatically detects incidents early, groups related alerts, analyzes root causes, and prevents similar incidents.
Automate changes
Intelligently assess the risk of changes, automate workflows from CI/CD tools, and deploy faster.
Get started fast
Go live fast with AI‑assisted configuration, out‑of‑the‑box templates, and an easy-to-use platform that any team can manage.
AI at your service
Fulfil requests, prevent incidents, and delight employees with smarter, faster service.
Get knowledge flowing
The Teamwork Graph enriches the service experience by surfacing relationships between incidents, changes, assets, and the people who resolved them, intelligently recommending actions based on organizational history – not static rules.
Trusted by over 65,000 teams, big and small
Organizations of all sizes use Jira Service Management to drive innovation and efficiency
37%
Of ITSM budget saved
Full visibility and tracking are at the fingertips of all agents and customers alike. Everyone knows exactly where they or their songs stand at any given time.”
ALISON WOOD, Director, Global Copyright Administration
75k+
Tickets are managed each year with a single point of contact for all support across Breville.
The virtual agent is like a global, 24/7 helping hand. When you're in a leadership position, it helps you rest easy knowing that some resolutions can be handled even when we're not available.”
CHRIS BOCAGE, Director of IT Operations
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Jira Service Management is part of Service Collection, which also includes the Customer Service Management, Assets, and Rovo apps. Together they provide everything you need to deliver exceptional service experiences.
Get Jira Service Management
Jira Service Management is part of Service Collection, a collection of apps designed to give you everything you need to deliver exceptional service experiences.