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Unlock high-velocity teams with Jira Service Management

Businesses are building and shipping more digital services than ever before. Velocity matters. Learn how to connect Dev, IT, and business teams to deliver exceptional service.

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Our biggest service management event of the year on demand

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Atlassian is a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2023.

Accelerate Dev and Ops

Connect Dev and Ops teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.

Empower all service teams

Service management isn’t just for IT. Make it easy for teams across the business - from HR to Legal to Facilities - to streamline requests, centralize knowledge, and work the way they want.

Deliver value fast

Tune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.

Teams across the world rely on Jira Service Management

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Engie

“We needed to move towards a more customer-centric approach on ITSM. Jira Service Management helped us meet our target while saving time and money.”

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico

67%

reduction on license costs from switching to Jira Service Management

200

hours saved a month with report automation

100%

SLA compliance

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Jira Service Management scales with you

Whether you’re part of a small team or a big enterprise,  we have a plan for you. Choose only the features you need.

Jira Service management features as listed: SLA Management, Chat, Self Service, Queues, Automation, Assets, Atlassian Analytics, Deployment setting, incident investigation, and dynamic forms

Get started quickly with templates

With pre-configured request types, workflows and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.

ITSM

Manage requests, incidents, and changes to deliver great service, fast. 

Try the ITSM template

Customer service

Deliver great service experiences to external customers, fast. 

Try the customer service template

Human resources

Manage onboarding and offboarding and respond to staff requests.

Try the HR template

Facilities

Manage requests for maintenance, moving, and event planning.

Try the facilities template

Legal

Create, manage, and track your contracts.

Try the legal template

Finance

Manage budget, spend, and other finance requests.

Try the finance template

Marketing

Manage and track all your marketing requests.

Try the marketing template

Design

Easily manage and track all kinds of design requests.

Try the design template

Sales

Manage, track, and report on sales requests.

Try the sales template

Jira Service Management resources

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forrester report

The Total Economic Impact™ of Atlassian for ITSM

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Guides

Get started with Jira Service Management

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ITSM

Tips, tricks, and best practices for managing IT service delivery


Cover of spiral notebook titled: "The Total Economic Impact TM of Atlassian Jira Service Management"
forrester report

The Total Economic Impact™ of Atlassian for ITSM

Customers being helped out at a service desk by an attendant
guides

Get started with Jira Service Management

Two people learning concepts drawn on a black board
ITSM

Tips, tricks, and best practices for managing IT service delivery


Integrations for every team

Supercharge service management with apps and integrations

Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.

Get started with Jira Service Management today