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Announcing

Jira Service Desk Cloud Premium

Confidently scale your IT service with a 99.9% uptime SLA, unlimited storage, and Premium Support.

Jira Service Desk Premium illustration
Announcing

Jira Service Desk Cloud Premium

Confidently scale your IT service with a 99.9% uptime SLA, unlimited storage, and Premium Support.

Scale easily with a flexible ITSM solution

Jira Service Desk is an essential tool for IT teams to accelerate their service delivery. With Jira Service Desk Premium, configure and scale as you need with guaranteed high performance, dedicated support, and unlimited storage for your organization.

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Unlimited storage

Unlimited storage removes limits, letting your team and your customers upload attachments and files of any size so you can fix problems fast.

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99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits so you never have to worry about downtime or leaving your customers in the dark.

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24/7 Premium Support

Get 24/7 support with one hour response times for critical issues with the best on-hand to help you take care of challenges as they arise.

Feature Comparison

Standard

Jira Service Desk

Premium

Jira Service Desk

User limits

Standard

Jira Service Desk

5,000 agents

Premium

Jira Service Desk

5,000 agents

Customer limits

Standard

Jira Service Desk

Unlimited

Premium

Jira Service Desk

Unlimited

Service request management

Standard

Jira Service Desk

Premium

Jira Service Desk

Incident management

Standard

Jira Service Desk

Premium

Jira Service Desk

Change management

Standard

Jira Service Desk

Premium

Jira Service Desk

Problem management

Standard

Jira Service Desk

Premium

Jira Service Desk

Asset management

Standard

Jira Service Desk

Premium

Jira Service Desk

Configurable workflows

Standard

Jira Service Desk

Premium

Jira Service Desk

Knowledge base*

Standard

Jira Service Desk

Premium

Jira Service Desk

Queues

Standard

Jira Service Desk

Premium

Jira Service Desk

Email and embeddable widget support

Standard

Jira Service Desk

Premium

Jira Service Desk

SLA management

Standard

Jira Service Desk

Premium

Jira Service Desk

Reporting & analytics

Standard

Jira Service Desk

Premium

Jira Service Desk

Automation

Standard

Jira Service Desk

Premium

Jira Service Desk

Multi-language support

Standard

Jira Service Desk

Premium

Jira Service Desk

Apps and integrations

Standard

Jira Service Desk

Premium

Jira Service Desk

Audit logs

Standard

Jira Service Desk

Premium

Jira Service Desk

99.9% uptime SLA

Standard

Jira Service Desk

 

Premium

Jira Service Desk

Storage

Standard

Jira Service Desk

250 GB

Premium

Jira Service Desk

Unlimited

Support

Standard

Jira Service Desk

9-5 Standard Support

Premium

Jira Service Desk

24/7 Premium Support

*with Confluence

Confidently scale Jira Service Desk in the cloud

Frequently asked questions

What is Premium? show +
  

Our new Premium plan helps you confidently scale Jira Software Cloud, Jira Service Desk Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes a 99.9% uptime SLA financially backed with service credits, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

Can I trial Premium before choosing to pay for it? show +
  

Yes, new customers will still have a free 7 day trial period. If you're an existing customer you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the trial period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your trial period will be a fixed 30 days.

Will the list price change if I have 100+ users? show +
  

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

How does Premium affect my Marketplace apps? show +
  

Your Marketplace apps won’t be affected by the Premium plan—all Cloud apps will function the same on both Standard and Premium plans of our products.

Why does Jira Service Desk Cloud Premium cost more? show +
  

We’ve developed key features that will optimize the way you support your customers. Companies with customer critical operations and/or global employees are covered with a 99.9% uptime SLA and one hour support responses around the clock. They also never need to worry about running out of storage for their Jira Service Desk Cloud Premium instance.

Do Atlassian cloud products have a storage limit? show +
  

Yes, all Standard plans of Atlassian cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here.

How do I get service credits reimbursed for an SLA breach? show +
  

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? show +
  

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Software Cloud Premium, and Jira Service Desk Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.