Atlassian Usage-Based Offering Terms

1. Meters, Allowances and Consumption.

1.1 Meters. Usage-Based Offerings are organized by meter (“Meter”). Each Meter tracks Customer’s usage of a particular Usage-Based Offering(s) at the Atlassian organization level and is denoted in units such as credits, objects or resolutions (“Consumption Units”). 

1.2. Allowances and Packs. By ordering certain Cloud Products, Customer receives a particular allowance of Consumption Units (an “Allowance”). For most meters, these included Allowances refresh monthly (the “Allowance Period”). Customer may also purchase standalone packs of Consumption Units, which are paid in advance (“Packs”). Packs may contribute directly to Customer’s existing Allowance over the same Allowance Period or be consumable over a longer period.

1.3. Consumption; Responsibility.

(a) Consumption. Customer consumes Consumption Units for a given Meter by using Usage-Based Offerings that draw from that Meter. The rate of consumption is specified in the Documentation and varies by Usage-Based Offering. Consumption occurs in the following order:  first the Allowance; next any Pack; and finally, where enabled, Extra Usage (defined below).

(b) Updating Consumption Rates. Atlassian may update the rate at which each Usage-Based Offering consumes Consumption Units. Such updates will apply from the effective date of the change onward.

(c) Responsibility. Customer is responsible for its use of Usage-Based Offerings, including use due to actions of Users, Agents, and Third-Party Products and due to configurations (for instance, a scheduled automation run). 

1.4. Expiration. Any unused portion of an Allowance or Pack expires at the end of the relevant period and does not roll over. Atlassian does not provide refunds or credits in this event.

1.5. No Monetary Value. Allowances and Packs apply only to the associated Usage-Based Offering(s). They have no monetary value and may be transferred only in connection with an authorized assignment under the Agreement.

2. Monitoring and Extra Usage.

2.1.  Monitoring; Notifications. Customer may monitor its usage by Meter through its Cloud Products’ administration experience. As described in the Documentation, Atlassian will notify Customer when its usage reaches certain thresholds during an Allowance Period. 

2.2.  Extra Usage; Reaching a Limit. 

(a) Extra Usage. By default, usage above Customer’s Allowance and any applicable Pack is enabled (“Extra Usage”). Customer may update this default and set limits on Extra Usage at any time. Where Extra Usage occurs, Customer must pay Atlassian for the Extra Usage, which Atlassian will invoice in arrears at its then-current rates unless otherwise specified in an applicable Order. Atlassian may impose reasonable limits on the permitted amount of Extra Usage.  Extra Usage is disabled for free plans.

(b) Reaching a Limit. Where Customer reaches a limit on consumption (for instance, by consuming its Allowance, disabling Extra Usage and not purchasing a Pack), Atlassian may limit access to the corresponding Usage-Based Offering(s) until the next Allowance Period. The Documentation describes how this limitation applies to each Usage-Based Offering. 

3. No Return Policy.

Any return policy in the Agreement does not apply to Packs or Extra Usage.