Facilities service management template

Manage requests for maintenance, moving, and event planning.

Request types
Report a maintenance issue
Request a move
Request an event
Questions for facilities
Emailed request
Use template
Facilities service ticket in Jira Service Management
Service bell window

Centralized location

A central place for employees to log maintenance issues, facilitate desk moves, request equipment, and for you to inform them of critical hazards.

Help desk window

Customizable portal

Customize the portal to meet the types of requests your employees make and the needs of your team.

Multiple documents

Reports and metrics

Create custom reports and dashboards to track the type and frequency of incidents, so that you can reduce issues.

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Featured product: Jira Service Management

The easiest way for facilities teams to capture maintenance requests, organize room bookings, handle equipment requests, etc. Learn more

“These tools have immensely improved our service. Now we can’t do without them because our community is used to that level of service.”

Ken Wieler

CIO, Yale School of Management

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Related resources

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What is ITSM? A guide to IT service management

How to get started with the facilities service management template

1. Set up your help center and portal Copy link to heading Copied! view +

The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout.

2. Customize your request types Copy link to heading Copied! view +

Help employees and agents with tailored request types, or create your own.

3. Organize your queues Copy link to heading Copied! view +

Align your queue with the way your teams triage and address maintenance requests.

4. Add agents Copy link to heading Copied! view +

It’s time to get the party started! Add agents to your service project team.

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