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Design service management template

Track and manage all your design requests.

Request types
Questions for design
REQUEST A DESIGN ASSET
REQUEST A DESIGN PROJECT
REQUEST A DESIGN CHANGE
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Design service desk in Jira Service Management
Magnifying glass with different sorts of assets circling it

Make work visible

Bring together requests from multiple channels like email, chat tools, and portals. Collect all the information you need by using our recommended request types for design teams, or customize your own from our form template library.

Simple workflow

Work that flows

Triage, prioritize, and set service level agreements so your team can keep track of important requests. Use automation rules to notify team members if requests are urgent, and automate approvals to save your team time.

Green checkmark on a serving platter

Promote self-service

Set up a knowledge base to share frequently requested resources like design guidelines, templates, presentation kits, and asset files. Include answers to common questions so employees can find help without submitting a request.

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Featured product: Jira Service Management

Easily manage all of your design requests- from new asset creation to revisions. Learn more

“Digital transformation is a buzzword, but Jira Service Management is helping make it tangible for us. Before, people were looking at shared drives, spreadsheets, and emails. Now they see their process as a digital product, through a form, a queue, a dashboard, and a workflow.”


Jeff Pittman

Director of IT Operations, Sony Music Publishing

Sony music publishing logo

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Related resources

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How to get started with the design service management template

1. Set up your help center and portal Copy link to heading Copied! view +
  

The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout.

2. Customize your request types Copy link to heading Copied! view +
  

Help employees and agents by using tailored request types, or even creating your own.

3. Organize your queues Copy link to heading Copied! view +
  

Align your queue with the way your teams triage and address requests.

4. Add agents Copy link to heading Copied! view +
  

It’s time to get the party started! Add agents to your service project team.

Ready to use this template?

Get it free
Analytics help center screenshot

Design service management template

Easily manage all of your design requests, from new asset creation to revisions.

Use template
best for

Design

key features

Help desk

Manage requests

Resolve incidents

What is a design service management template?

This template provides teams with a central place to manage all incoming design requests and streamline collaboration with stakeholders, producers, and approvers. Customized request types and form templates collect the information you need, and workflows help you stay on top of progress.

What does the design service management template include?

Request types for design

Use editable request types for common design requests or create your own that are specific to your team’s design services.

Fejlett útvonalterv-hierarchiáról készült képernyőkép

Workflows with approvals

Utilize a library of workflow templates, including a workflow with an approval stage for design teams that create and manage new assets.

Fejlett útvonalterv-hierarchiáról készült képernyőkép

Customer portal

Create a service portal with customizable request types and workflows to meet your customer’s design needs.

Fejlett útvonalterv-hierarchiáról készült képernyőkép

Knowledge base

Provide answers to common design questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.

Fejlett útvonalterv-hierarchiáról készült képernyőkép
Simple workflow

Streamlined HR workflows

Stay on top of and manage all HR service demands with pre-configured request types and workflows designed for HR teams.

Security shield

Built-in confidentiality

Securely track and protect sensitive information. Use permissions to define who can view, find, and comment on requests.

Help desk window

Self-service portal

Help employees find answers to common questions using a service portal. Set up a knowledge base so that help-seekers can self-service with FAQs and how-to articles.

How to get started with the design service management template

This template uses Jira Service Management to track and manage all your design requests.

How to get started with the HR service management template

1. Set up your help center and portal
  

The help center allows employees to submit requests and access your self-service knowledge base.

2. Customize your request types
  

Help employees and agents by using tailored request types, or even creating your own.

4. Add agents
  

It’s time to get the party started! Add agents to your service project team.

3. Organize your queues
  

Align your queue with the way your teams triage and address HR requests.

Ready to use this template?

Get it free
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