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The State of Incident Management Report 2020

In our "new normal", always-on IT is evolving. It’s more business-critical than ever to have a fast, straightforward incident management process to keep customers happy.

Our new State of Incident Management Report 2020 explains how companies are faring through this time of rapid change. It will help you keep ahead of trends and best practices, and allow you to benchmark against your own processes.

It provides insight on areas business leaders should be investing in to drive business value and brand loyalty.

In this report, you'll learn:
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The general state of incident management processes and practices

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How to automate incident response processes

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Future plans and investments