Team ‘26 roundup: What’s new in Service Collection

As announced at Team ‘26, Service Collection is reimagining intelligent service – shattering the "service quo" by replacing fragmented legacy systems with a unified, intelligent platform that connects IT, operations, and business teams. Discover the latest innovations in Service Collection’s apps, including Jira Service Management, Customer Service Management, Assets, and Rovo agents. Join us to see how the Teamwork Graph and Rovo eliminate the high costs and complexity of traditional providers, enabling organizations to deliver proactive, resilient service at enterprise scale.

Straight out of Anaheim from Team '26, we are introducing several new features designed to turn IT from a tool owner into a business accelerator:

  • Proactive Employee Support: When an employee engages, the first layer of response is an AI teammate that already knows who they are, what they use, and what’s most likely wrong.
  • AI-native Incident Command & Prevention Centers: Use real-time information and AI to investigate and prevent incidents. Take mitigation measures and communicate with stakeholders to reduce risk.
  • Hardware Asset Management (HAM): Replace manual spreadsheets with purpose-built, AI-driven inventory tracking and Rovo-powered insights to optimize costs and automate lifecycle management.
  • Omni-channel Customer Service Management (CSM): Deliver exceptional support anywhere with native voice AI, WhatsApp, and SMS integrations that allow your agents to learn and adapt in real time.

Register to see how our suite of apps and agents gives Atlassian customers an unfair advantage to deliver exceptional support experiences for both customers and employees, and ship and keep critical services up and running.

Speakers

Ken Connally

Head of Technical Product Marketing, Atlassian

Ken Connally, Head Of Technical Product Marketing for IT Solutions, is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.

Rick Lefort

Principal Technical Product Marketer, Atlassian

Rick serves as a Principal Technical Product Marketer for Service Management solutions at Atlassian, bringing over 20 years of experience in enterprise software and technical product marketing across various ITSM/ESM and ITOM solutions. Outside of work, Rick enjoys spending time with family and friends, as well as engaging in sports-related activities such as exercise, skiing, hiking, and golf.