Optimize your Atlassian tools: Strategies to drive lasting adoption

Discover why it’s important to consider the people side of change as much as the technical side, and the value of cultivating long-term adoption of Atlassian cloud products. Whether you’re contemplating a migration to cloud, in the midst of a migration, or already using cloud tools; this session equips you with resources and strategies to empower your users to do their best work.

In the midst of planning a cloud migration, an incredible amount of focus is placed on the technical changes. However, to realize the full value of a cloud migration, it’s important to remember a successful change is dependent on the people involved and their willingness to embrace and adopt the change.

Join us for one of our most popular sessions from Team ‘23 to learn about the importance of organizational change management and strategies to do it well. In this live recording from Team '23, Global Head of Customer Success, Gertie Rizzo and Head of Product, Enterprise Adoption & Readiness, Sarah Joshi, will cover:

  • The importance of the people side of change when rolling out any change project
  • Strategies and tools you can use to drive successful user adoption of Atlassian cloud products
  • How to leverage usage data in Atlassian Administration to better understand end user adoption patterns
  • Why you should build a network of product champions who can help propel your change plan forward and engage inactive users


Gertie Rizzo

Global Head of Customer Success

Gertie Rizzo is Head of Customer Success at Atlassian, leading a global team of Customer Success Managers and Digital Customer Success Campaign Managers focused on helping customers optimize value from their investment in Atlassian Cloud products. Gertie has a broad background with 25 years in services and 4 years in leading global Customer Success teams. She is based out of Tampa, FL.

Sarah Joshi

Principal Product Manager, Enterprise

Sarah Joshi is a Principal Product Manager at Atlassian, focused on helping Enterprise customers accelerate adoption of Atlassian products across their organizations. Previously, Sarah spent 10 years in various product management and customer evangelism roles across multiple enterprise technologies. Sarah is passionate about Adoption and Change Management and is a Prosci Certified Change Management Practitioner. When she's not thinking about adoption and organizational change, you can find her trying to find the best gluten free eats in Sydney.