Fast customer-led development

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Discover how UserTesting ships work 3x faster with this Atlassian template bundle.


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Customer-led development

Discover how UserTesting ships work 3x faster with this Atlassian template bundle.

Use template bundle
best for

Software development

What's included

3 pre-configured Jira Software project templates

Jira Software, Jira Product Discovery, Confluence

2 third-party integrations: Slack & UserTesting

Be inspired by UserTesting’s way of working

This template bundle is based on how UserTesting uses Atlassian tools to accelerate development from gathering insights and ideas to testing and shipping new innovations. It includes pre-configured Jira projects, a Confluence space, and UserTesting and Slack integrations so you can skip the setup and hit the ground running.

What does the customer-led development template include?

Ideate and prioritize

Includes one discovery project for capturing insights from discovery research and prioritizing ideas as a team.

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Communicate and align

Includes one Confluence space for research planning, goal-setting, and sharing updates with stakeholders.

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Design and develop

Includes two software projects: one for designers to design and test, one for developers to build and ship.

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Get started fast

Get pre-configured projects, workflows, and automation with just a few clicks.

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Connect your entire workflow

Trust Jira to bring it all together with dedicated tools for every team from idea to impact.


Learn from the best

See how the best in the business use Atlassian products to reach their goals.

How to get started with the customer-led development template

Ideate and prioritize with Jira Product Discovery

Identify your best opportunities so you can build the right products in this Jira Product Discovery project. (New to this product? Check out What is Jira Product Discovery?)

Bring ideas to life by gathering context and insights to help you prioritize what will make the biggest impact. You can collaborate with teams, and share long-term timelines.

Jira Product Discovery complements Jira Software; ideate and prioritize in Jira Product Discovery, and then seamlessly transform those ideas into real, shippable outcomes with Jira Software. Here are some helpful videos:

Want to read more? Here’s a handy link to all of Jira Product Discovery’s documentation. You can read about managing ideas and insights, creating and deleting projects, and managing custom fields.

Communicate and align with Confluence

This Confluence space can be your team’s single source of truth for planning, strategizing, and goal-setting. Collaborative editing enables your team to ideate together; documentation can be maintained by everyone; sharing updates with stakeholders is simple.

New to Confluence? Here are some starter links:

Check out Confluence’s templates. There are dozens. They can help get you started with a new project, guide you through strategic planning, ensure documentation consistency across teams... (and many, many other capabilities!)

Jump into the product:

  • Create new spaces or view all spaces by selecting Spaces in the top navigation menu.
  • Create pages within your space by selecting Create in the top navigation menu.

Design and develop with Jira Software

The Design project is for designers to ideate, design, and test prototypes. It is a kanban project. Work is completed on a board, usually without a backlog, so work can be monitored to make sure the team isn’t overloaded. New to kanban? Check out this kanban tutorial.

The Design project includes 6 pre-configured issue statuses: To do, Prep, Researching, Post-research, Done, and Blocked. Issue statuses are represented on the board; drag-and-drop issues from one status to another as work is completed.

To manage statuses, go to:

  • Project settings (left-side menu)
  • Board
  • Columns and statuses

Learn more about statuses, and learn how to manage statuses, resolutions, and priorities.

A pre-configured workflow means issues can only be transitioned between certain statuses. Try to drag-and-drop an issue on the board, and you’ll automatically see where it’s allowed to go. To edit the workflow, go to:

  • Project settings (left-side menu)
  • Issue types
  • Edit workflow (near the top-right of your screen)
    • Here you can add new statuses, delete statuses, add specific transitions, and more. Try to drag-and-drop statuses around, connect them with arrows, and more. Read more about how to manage workflow transitions.

The project also includes one automation: new issues will be automatically created in the Develop project (below) after issues have completed concept testing in the Design project. To view, create, and edit automations, go to:

  • Automation (lightning bolt) near the top of the board;
  • Select Project settings (left-side menu)
  • Automation.

Learn more about creating and editing automations. For inspiration and guidance on automations, check out our automation template library.

The Develop project is for developers to build and ship work. It is a scrum project. Work is organized in the backlog, updated on the board, and completed in sprints. New to scrum? Check out this scrum tutorial.

Issues are automatically created here after concept testing is completed in the Design project. (As mentioned above: To view, create, and edit automations, select Automation (lightning bolt) near the top of the board; OR select Project settings (in the left-side menu) > Automation.)

This project includes 6 issue statuses: To do, In progress, Ready for QA, In QA, Ready for development, and Done. 

Similar to the Design & test project above, this project has a pre-configured workflow, meaning issues can only be transitioned between certain statuses.

3rd-party integrations

This bundle includes automatic installations of UserTesting and Slack. To manage each integration, go to:

  • Apps (top menu bar)
  • Manage apps.

UserTesting will appear as a user-installed app. Slack will appear as system. 


Integrating Jira with UserTesting means you can watch customer interviews directly inside Jira.

Read more about integrating UserTesting with Jira.

Issues will contain a UserTesting for Jira field. You can hide this field via the field’s more options button (•••). To show the field, select the UserTesting button near the top of the issue.


Integrate Slack with Jira Software to receive Slack notifications when issues are updated, or when releases are approved, and create issues right in Slack (and many more possibilities). To connect Jira to Slack, go to:

  • Project settings (left-side menu)
  • Apps
  • Slack integration

For more info, read: Integrate Slack with Jira Software

Integrate Slack with Jira Product Discovery to create ideas and insights in a dedicated Slack channel that connects directly to Jira.

Integrate Slack with Confluence to see previews of pages and blogs in Slack, reply directly to comments or like pages in Slack, and more.

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