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Stop the spread of Bad Service Management

Get 30% off your first year when you switch to Jira Service Management*

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Save on licensing costs from retiring outdated legacy ITSM solutions

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Increase end user productivity

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Limited-time offer; sign up today

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Sign up for a 3-year contract and get 30% off your first year

If you expand to more than 200 Agents for Cloud (or to more than 250 Agents for Data Center) and want to switch from a legacy ITSM vendor to modernize your IT Service Management practices, you may be eligible to receive a 30% discount on net-new Agents for the first year of a 3-year term with Jira Service Management. You will have the full power of a market-leading ITSM solution while paying less than what competing vendors charge. Fill out the form and an Atlassian team member will contact you to discuss the details, including certain terms and conditions that may apply. Offer expires on June 30, 2023.

*Terms and conditions apply.

FAQs

What is BSM and why should I care? Copy link to heading Copied! show

Bad Service Management (BSM) is a terrible condition that plagues companies stuck with legacy ITSM tooling. It starts slowly spreading within the IT organization and quickly attacks other areas of the business, leaving them ill-prepared to handle requests coming from different areas of the business. Atlassian is on a fight to end Bad Service Management and we are launching a new program starting with this special limited time offer to help you get started today.

Do I have to be a certain size company to take advantage of either offer? Copy link to heading Copied! show

No. No matter your company size, you may take advantage of either offer. However, eligibility restrictions apply.

What is included in this offer? Copy link to heading Copied! show

We are offering new and existing Jira Service Management customers a 30% discount on their first year of a 3-year contract*. The offer is applicable to both Jira Service Management Cloud (Standard, Premium, or Enterprise Editions) as well as Jira Service Management Data Center. Offer expires on June 30, 2023.

*Restrictions apply.

What are the requirements to participate in this offer? Copy link to heading Copied! show

For customers new to Jira Service Management:

  • Must purchase at least 201 seats on Cloud or 250 seats on Data Center
  • Must purchase a 3-year contract
  • Must provide a customer reference for marketing materials
     

For existing customers expanding their footprint:

  • Must spend more on Jira Service Management in Y1 (net of discount) vs. prior year
  • Must purchase a 3-year contract
  • For Cloud: Must expand into 201 agent tier or higher*
  • For Data Center: Must expand into 250 agent tier or higher*
  • Must provide a customer reference for marketing materials

*Discount will be applied only to new seats purchased

How can I contact Atlassian to take advantage of this offer? Copy link to heading Copied! show

Please fill out the form at the top of this page. Alternatively, you can reach out to your Technical Account Manager, Loyalty Advocate, or Customer Success Manager who will direct your request appropriately.

What if I have already been evaluating Jira Service Management? Copy link to heading Copied! show

Please reach out to the Atlassian advocate currently handling your account to discuss details and determine your eligibility.

I am already on a trial for Jira Service Management. Am I eligible? Copy link to heading Copied! show

Yes. Please fill out the form on this page or reach out to the Atlassian advocate currently handling your account.

Can I combine this offer with other incentives? Copy link to heading Copied! show

No, this offer cannot be combined with other incentives. However, if a previous incentive ends during the promotional period for this offer, you can take advantage of this offer as long as you meet the eligibility requirements and do so by June 30, 2023.

If I made a Jira Service Management purchase that qualified for the discount and subsequently want to add more seats (i.e., purchase a higher tier) during the promotion period, do I get the discount for the additional seats? Copy link to heading Copied! show

Yes, as long it is still within the promotion offer period (Dec 8, 2022 - Jun 30, 2023), you can upgrade to additional seats.

  • Discount will be applied to the new users for the remainder of the first year in the 3 year contract
  • The 3 year contract term remains the same (it does not reset with the upgrade)
If I am migrating from Jira Service Management Server to Data Center or Cloud, am I eligible for this offer? Copy link to heading Copied! show

Yes, as long as you meet the eligibility requirements detailed above, you may take advantage of this offer. However, you cannot combine this offer with a migration loyalty discount.