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Ticketing software
for every team

It’s easy for every team, from IT to HR to legal, to set up and tailor their service desks to meet their specific needs. Try Jira Service Management for free.

Everything you need from ticketing software

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Get going in minutes

It’s easy to get started. No setup time or installation required. Get to done faster with purpose-built templates and time-saving tools like ticket views, approval workflows, and automation – all out-of-the-box.

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Easier than your inbox

Don’t lose track of a conversation with your customer. Move the conversation from the inbox (or from Slack or Microsoft Teams with Halp) to one queue in Jira Service Management so nothing falls through the cracks. Experience less back and forth and more resolved tickets.

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Many teams, one platform

Integrations across the Atlassian platform connect requests across a comprehensive digital pipeline, from planning, collaboration, task and product development (Jira Software and Trello) to continuous delivery (Bitbucket), and knowledge management (Confluence).

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Get out-of-the-box ITIL processes

Jira Service Management is PinkVERIFYTM certified for request fulfillment, incident, problem, and change management proceses.

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Automate those repetitive tasks

Set up automation to help lighten the workload and let your agents focus on solving the important stuff.

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Deliver on SLAs

Nail your Service Level Agreements, every time. Get the important things done first with prioritized queues. 

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Report on metrics that matter

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

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Build a knowledge base

Add Confluence knowledge base to Jira Service Management and help your customers help themselves.

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Extend your ticketing software experience

Choose from over 1,000 trusted applications and integrations to customize Jira Service Management to best meet your needs.

Trusted by over 25,000 organizations worldwide

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Intuitive, cost-effective ticketing software