It’s easy to get started. No setup time or installation required with our cloud-based offering. Get to done faster with time-saving tools like ticket views, approval workflows, and automation -- all out-of-the-box.
Easier than your inbox
Don’t lose track of a conversation with your customer. Move the conversation from the inbox to one queue in Jira Service Desk so nothing falls through the cracks. Experience less back and forth and more resolved tickets.
Help customers help themselves, the best way to scale support with a limited staff. Save time and reduce tickets with an integrated knowledge base. Add Confluence knowledge base for free; pay only for those who author content.
Get out-of-the-box ITIL processes
Jira Service Desk is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes.
Automate those repetitive tasks
Set up automations so your agents can focus on solving the important stuff and help lighten the workload.
Deliver on SLAs
Nail your Service Level Agreements, every time. Get the important things done first with prioritized queues.
Report on metrics that matter
Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.
Build a knowledge base
Add Confluence knowledge base to Jira Service Desk and help your customers help themselves.
Extend your ticketing software experience
Choose from 800+ apps in the Atlassian Marketplace to extend Jira Service Desk to fit any use case.
Trusted by over 25,000 organizations worldwide
Simply affordable ticketing software, starting at $10/month