Jira Service Desk vs. Zendesk

The Zendesk alternative built for IT

Jira Service Desk is a fully featured  ITIL® certified service desk with out-of-the-box processes designed specifically for IT teams - starting at only $20/month. Don't spend $50 a month on features built for external customer support. 


Try it free

3 reasons to choose Jira Service Desk over Zendesk

Join the 25,000+ support teams using Jira Service Desk

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Purpose-built for IT

Jira Service Desk's incident, problem, change, and request fulfillment processes are certified by PinkVERIFY™ and are available out-of-the-box for easy point-and-click configuration. 


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Built for DevOps

Jira Service Desk is the only service desk built on a software development platform. Link Jira Service Desk tickets to Jira Software issues so support and dev teams can collaborate on the same platform to fix incidents faster and push changes with confidence.

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An ITSM service desk for 1/2 the price

Get a fully featured ITSM service desk, including the self-service portal, for $20/agent per month instead of $49/agent per month. That's less than half the price for comparable features. Save almost $350 per agent every year. 

Why choose Jira Service Desk vs. Zendesk?

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A fully featured IT service desk for less than 1/2 the price

Get the following capabilities for less than half of the price:

  • Self-service portal
  • Service level agreements (SLAs) 
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management 
  • Change management
  • Request management
JIRA Service Desk

per month


per month
(Professional plan)

ITIL processes that are certified by PinkVERIFY™

PinkVERIFY™ has certified Jira Service Desk for incident, problem, change and request fulfillment processes.

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Deployment flexibility: Run on cloud or on-premise

Deploy Jira Service Desk in the cloud or run it on your own server, the choice is yours.

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Support large scale deployments

Perfect for enterprises or teams who require high availability and performance at scale. Our Data Center deployment option gives peace of mind with active-active clustering, distributed loads, and rapid re-indexing

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Information effective August 28 2017

Trusted by over 25,000 organizations worldwide

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Twitter reduces its support email volume by 80% with JIRA Service Desk

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Capterra Blue Award

#1 on Capterra's Top 20 Most
Popular ITSM Software

Capterra Gold Award

#1 on Capterra's Top 20 Most
Affordable ITSM Software

Trustradius Top Rated

Top Rated IT Service Management
Software on TrustRadius

G2 Crowd Leader

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Service Desk Software
Leader 2017

Try Jira Service Desk for free today

All the features your team needs to deliver great service, at a fraction of the cost vs. Zendesk. Choose Jira Service Desk today.


Try it free