Jira Service Desk vs. Zendesk

The Zendesk alternative built for IT

Jira Service Desk is a fully featured  ITIL® certified service desk with out-of-the-box processes designed specifically for IT teams - starting at only $20/month. Don't spend $50 a month on features built for external customer support. 

 

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4 reasons to choose Jira Service Desk over Zendesk

Atlassian shopping bag

Purpose-built for IT

Jira Service Desk's incident, problem, change, and request fulfillment processes are certified by PinkVERIFY™ and are available out-of-the-box for easy point-and-click configuration. 

 

Shopping bag

An ITSM service desk for 1/2 the price

Get a fully featured ITSM service desk, including the self-service portal, for $20/agent per month instead of $49/agent per month. That's less than half the price for comparable features. Save almost $350 per agent every year. 

Atlassian workflow

Extend your service desk experience

Every IT team works differently. Choose from 800+ plug-and-play apps on the Atlassian Marketplace to extend Jira Service Desk to fit any use case. If you're switching from Zendesk, make the transition easy with the Zendesk to Jira Service Desk Migration app. 

Atlassian workflow

Built for DevOps

Jira Service Desk is the only service desk built on a software development platform. Link Jira Service Desk tickets to Jira Software issues so support and dev teams can collaborate on the same platform to fix incidents faster and push changes with confidence.


Why choose Jira Service Desk vs. Zendesk?

JIRA Service Desk logo
Zendesk logo

A fully featured IT service desk for less than 1/2 the price

Get the following capabilities for less than half of the price:

  • Self-service portal
  • Service level agreements (SLAs) 
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management 
  • Change management
  • Request management
JIRA Service Desk

$20/agent
per month

Zendesk

$49/agent
per month
(Professional plan)

ITIL processes that are certified by PinkVERIFY™

PinkVERIFY™ has certified Jira Service Desk for incident, problem, change and request fulfillment processes.

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Zendesk

Deployment flexibility: Run on cloud or on-premise

Deploy Jira Service Desk in the cloud or run it on your own server, the choice is yours.

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JIRA Service Desk
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Zendesk

Support large scale deployments

Perfect for enterprises or teams who require high availability and performance at scale. Our Data Center deployment option gives peace of mind with active-active clustering, distributed loads, and rapid re-indexing

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Zendesk

Information effective August 28 2017

Trusted by over 25,000 organizations worldwide

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Twitter reduces its support email volume by 80% with JIRA Service Desk

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JIRA Service Desk customers

Try Jira Service Desk for free today

All the features your team needs to deliver great service, at a fraction of the cost vs. Zendesk. Choose Jira Service Desk today.

 

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*The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publically available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.

**The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.