Deliver exceptional service for all
Jira Service Management unites your teams to support both employees and customers alike – all at a lower cost than leading competitors alternatives.
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Unlock a service management solution for all teams
Jira Service Management accelerates end-to-end request resolution. Wether you’re in a small team or a large enterprise, get all the support you need to get started fast and scale as needed.
Empower all teams – from IT and customer service, to HR and legal – with everything they need to deliver world-class service.
Collaborate faster with Dev, Ops, and Support on one platform
If your development and support teams have to rely on separate systems to solve incoming requests, it’s time for a change.
The Atlassian platform unifies internal and external-facing teams, allowing work to flow freely across your organization. Seamlessly collaborate across Dev, Ops, and Support teams with integrated request, incident, and change management workflows, all powered by Jira.
Improve agent productivity and delight help seekers
Focus your agents' attention where it matters most by deflecting common requests and expediting critical ops work with powerful automations.
Stay in control with pre-defined conversational flows that surface the right knowledge to lead help seekers to resolution. Use generative AI to get up to speed quickly on previous resolution paths and ensure clear communication across stakeholders.
Lower Total Cost of Ownership (TCO)
Get a full-fledged service managment solution out-of-the-box. Benefit from enterprise-grade ITSM capabilities at a lower total cost of ownership.
Zalety rozwiązania Atlassian
| Jira Service Management | BMC |
---|---|---|
Przejrzysty i zrozumiały cennik dostępny online | Jira Service Management
| BMC
|
Publicznie dostępny harmonogram produktów z częstymi nowymi wydaniami | Jira Service Management
| BMC
|
Average implementation time of 4 months or fewer* | Jira Service Management
| BMC
|
Wbudowane solidne zarządzanie zasobami | Jira Service Management
| BMC
|
Cele biznesowe, programistyczne i związane z eksploatacją systemów IT na jednej platformie | Jira Service Management
| BMC
|
Support customers from within your product via API | Jira Service Management
| Zendesk
|
Specialized partners for high-velocity ITSM implementations | Jira Service Management
| Zendesk
|
Active global community with over 150 local user groups | Jira Service Management
| Zendesk
|
Zaufało nam ponad 50 000 klientów na całym świecie
„Jira Service Management pozwala nam połączyć wszystko na jednej platformie: zarządzanie incydentami w różnych rozwiązaniach i współpracę przy użyciu Jira Software”.
Rob Crompton, kierownik działu zarządzania usługami, The Very Group
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from Zendesk to Atlassian.
Dowiedz się więcej na temat rozwiązania Jira Service Management
ANALYST REPORT
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
Whitepaper
The Atlassian Approach to Enterprise Service Management
Guide
Jira Service management for customer support teams
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