Deliver exceptional service for all

Jira Service Management unites your teams to support both employees and customers alike – all at a lower cost than leading competitors alternatives.

See why Zendesk customers switch to Atlassian

Zendesk bills getting in the way of finding inner peace? Built on the same platform as Jira Software, Jira Service Management brings teams together to support high-velocity service experiences – at a lower total cost of ownership (TCO) than Zendesk.

Unlock a service management solution for all teams

Jira Service Management accelerates end-to-end request resolution. Wether you’re in a small team or a large enterprise, get all the support you need to get started fast and scale as needed.

Empower all teams – from IT and customer service, to HR and legal – with everything they need to deliver world-class service.

개발, 운영 및 지원 팀과 하나의 플랫폼에서 더 빠르게 공동 작업

If your development and support teams have to rely on separate systems to solve incoming requests, it’s time for a change.

The Atlassian platform unifies internal and external-facing teams, allowing work to flow freely across your organization. Seamlessly collaborate across Dev, Ops, and Support teams with integrated request, incident, and change management workflows, all powered by Jira.

Improve agent productivity and delight help seekers

Focus your agents' attention where it matters most by deflecting common requests and expediting critical ops work with powerful automations.

Stay in control with pre-defined conversational flows that surface the right knowledge to lead help seekers to resolution. Use generative AI to get up to speed quickly on previous resolution paths and ensure clear communication across stakeholders.

더 낮은 총 소유 비용(TCO)

Get a full-fledged service managment solution out-of-the-box. Benefit from enterprise-grade ITSM capabilities at a lower total cost of ownership.

Atlassian의 이점


Jira Service Management


Dev, Ops and Support on the same platform for faster resolution

Jira Service Management


Enterprise-grade service management for teams adhering to ITIL practices

Jira Service Management


Out-of-the-box incident management capabilities

Jira Service Management


Asset management capabilities

Jira Service Management


Customizable help center & knowledge management

Jira Service Management


Support customers from within your product via API

Jira Service Management


Specialized partners for high-velocity ITSM implementations

Jira Service Management


Active global community with over 150 local user groups

Jira Service Management


전 세계 50,000명 이상의 고객이 신뢰합니다

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맞춤 견적 받기

Contact our sales team today for a personalized quote and get more details on switching from Zendesk to Atlassian.

Jira Service Management의 경쟁력을 살펴보세요

Jira Service Management에 대해 자세히 알아보기

Forrester Wave ESM
분석 보고서

The Forrester Wave™: ESM, 2023에서 리더로 선정된 Atlassian

Approach to ESM cover

엔터프라이즈 서비스 관리에 대한 Atlassian의 접근 방식

Customer support icon

Jira Service management for customer support teams


Jira Service Management는 무료입니까? Copy link to heading Copied! 보기

Jira Service Management는 최대 3명의 에이전트에게 기본 서비스 관리 기능을 제공하는 Free 플랜이 있습니다. Standard 또는 Premium 플랜 무료 평가판에도 등록할 수 있습니다. 더 자세한 내용은 여기를 참조하세요.

How does your price compare to Zendesk? Copy link to heading Copied! 보기

Each product edition is priced competitively to Zendesk but with more focus on cross-team collaboration to accelerate end-to-end request resolution, in addition to complete enterprise-grade ITSM functionality.

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are also no maintenance fees or support fees.

Can Jira Service Management work alongside other solutions like Zendesk? How? Copy link to heading Copied! 보기

Yes! While many customers completely replace competitive solutions with Jira Service Management, we also see customers implement Jira Service Management for service management practices they feel their current solution isn't adequately serving.

For example, if you’re a Zendesk customer, you may want to keep it in place for customer-facing support, and deploy Jira Service Management to manage escalations that require attention from other internal teams and/or other ITSM practices.

In addition to IT support, you may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

아직 단일 플랫폼에서 통합할 준비가 되지 않은 기업 및 팀에게 Jira Service Management가 최고의 선택지인 이유를 보여 주는 여러 활용 사례가 있습니다.

전환할 준비가 되셨습니까? 질문이 더 있다면 저희가 도와드리겠습니다. 지금 바로 영업팀 문의하세요