Jira Service Management vs. Cherwell

Jira Service Management provides a rich service desk, modern incident management, and change management built for the DevOps era. See how it stacks up against Cherwell.

4 reasons to choose Jira Service Management vs. Cherwell Service Management

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Purpose-built for any use case

With templates for ITSM, customer service, and business teams like HR, any team can take and fulfill requests through Jira Service Management.

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Keep work visible

Jira Service Management is designed for both Dev and IT which helps teams collaborate at high-velocity, so they can easily respond to business changes.

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Deliver great customer service, fast

An intuitive portal in Jira Service Management makes it effortless for customers to ask for help while the simple UI makes it easy for teams to use. Thanks to easily configured automations, your agents can prioritize and resolve requests faster.

Continuous delivery

A lean approach to ITSM

For IT and Dev teams, Jira Service Management provides streamlined incident, problem, service request, and change management processes that are PinkVERIFY™ certified. Create change requests without complex approvals and link incidents to problems in one click.

Why choose Jira Service Management vs. Cherwell?

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A fully featured service desk for less than 1/5 the price

Get the following capabilities for less than 1/5 of the price of Cherwell Service Management

  • Self-service portal
  • Service level agreements (SLAs)
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management
  • Change management
  • Request management

Starts at
per month

Starts at
per month
(no discounts included)

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Extend your service desk experience

Every team works differently. Choose from over 800 plug-and-play apps on the Atlassian Marketplace to extend Jira Service Management to fit any use case - which is 4X* the amount of Cherwell integrations.

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Easy setup and faster implementation time

Jira Service Management offers implementation timelines in weeks and not months. Based on the G2Crowd Service Desk Implementation Index Report, the industry average implementation time is 3.3 months.

With Jira Service Management, it takes users less than half that time to go live compared to Cherwell which takes an average of 4.2 months.

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Built on the Jira platform

Jira Service Management is the only ITSM tool & service desk built on a software platform that connects IT and dev teams. By linking Jira Service Management tickets with Jira Software issues, teams can collaborate on the same platform to fix incidents faster and push changes with confidence.

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*Information effective November, 2020. Cherwell pricing is based on a starting list price of $150/user/month. Pricing does not reflect any discounts from Cherwell. (source: Cherwell has 151 total apps, which includes Cherwell "extensions and enhancements." (source:

Don’t just take our word for it

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Try Jira Service Management for free today

Everything your team needs to collaborate at high-velocity and deliver great employee and customer experiences at a fraction of the cost vs. Cherwell. Empower your team, choose Jira Service Management today.

*The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publically available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.

**The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.