Jira Service Management vs. Cherwell
Jira Service Management provides a rich service desk, modern incident management, and change management built for the DevOps era. See how it stacks up against Cherwell.
4 reasons to choose Jira Service Management vs. Cherwell Service Management
Purpose-built for any use case
With templates for ITSM, customer service, and business teams like HR, any team can take and fulfill requests through Jira Service Management.
Keep work visible
Jira Service Management is designed for both Dev and IT which helps teams collaborate at high-velocity, so they can easily respond to business changes.
Deliver great customer service, fast
An intuitive portal in Jira Service Management makes it effortless for customers to ask for help while the simple UI makes it easy for teams to use. Thanks to easily configured automations, your agents can prioritize and resolve requests faster.
A lean approach to ITSM
For IT and Dev teams, Jira Service Management provides streamlined incident, problem, service request, and change management processes that are PinkVERIFY™ certified. Create change requests without complex approvals and link incidents to problems in one click.
Try Jira Service Management for free today
Everything your team needs to collaborate at high-velocity and deliver great employee and customer experiences at a fraction of the cost vs. Cherwell. Empower your team, choose Jira Service Management today.
*The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publically available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.
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