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Jira Service Management vs. Zendesk

The Zendesk alternative built for teams

Jira Service Management is a fully-featured, ITIL-certified ITSM tool, designed for high- visibility between teams, starting at only $20/month.

4 reasons to choose Jira Service Management over Zendesk

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Purpose-built for IT and Dev

Jira Service Management's incident, problem, change, and request fulfillment processes are certified by PinkVERIFY™ and are available out-of-the-box for easy point-and-click configuration.

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A full ITSM solution for 1/2 the price

Get a fully featured ITSM solution, including a self-service portal, for $20/agent per month instead of $49/agent per month. That's less than half the price for comparable features. Save almost $350 per agent every year.

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Extend your experience

Every IT team works differently. Choose from 800+ plug-and-play apps on the Atlassian Marketplace to extend Jira Service Management to fit any use case. If you're switching from Zendesk, make the transition easy with the Zendesk to Jira Service Management Migration app.

Continuous delivery

Built for the DevOps era

Jira Service Management is the only ITSM service desk built on a software development platform. Link Jira Service Management tickets to Jira Software issues so support and dev teams can collaborate on the same platform to fix incidents faster and push changes with confidence.

Why choose Jira Service Management vs. Zendesk?

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A fully featured ITSM tool for less than 1/2 the price

Get the following capabilities for less than half of the price:

  • Self-service portal
  • Service level agreements (SLAs)
  • Customer satisfaction (CSAT)
  • Incident management
  • Problem management
  • Change management
  • Request management

$20/agent
per month

$49/agent
per month
(Professional plan)

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ITIL processes that are certified by PinkVERIFY™

PinkVERIFY™ has certified Jira Service Management for incident, problem, change and request fulfillment processes.

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Support large scale deployments

Perfect for enterprises or teams who require high availability and performance at scale. Our Data Center deployment option gives peace of mind with active-active clustering, distributed loads, and rapid re-indexing.

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Information effective November 2020

These IT teams chose Jira Service Management over Zendesk

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Don’t just take our word for it

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Try Jira Service Management for free today

Everything your team needs to collaborate at high-velocity and deliver great employee and customer experiences at a fraction of the cost vs. Zendesk. Empower your team, choose Jira Service Management today.