Deliver exceptional service for all
Jira Service Management unites your teams to support both employees and customers alike – all at a lower cost than leading competitors alternatives.
See why Zendesk customers switch to Atlassian
Zendesk bills getting in the way of finding inner peace? Built on the same platform as Jira Software, Jira Service Management brings teams together to support high-velocity service experiences – at a lower total cost of ownership (TCO) than Zendesk.
Unlock a service management solution for all teams
Jira Service Management accelerates end-to-end request resolution. Wether you're in a small team or a large enterprise, get all the support you need to get started fast and scale as needed. Empower all teams – from IT and customer service, to HR and legal – with everything they need to deliver world-class service.
The Atlassian advantage
| Jira Service Management | Zendesk | |
|---|---|---|
| Dev, Ops and Support on the same platform for faster resolution | ||
| Enterprise-grade service management for teams adhering to ITIL practices | ||
| Out-of-the-box incident management capabilities | ||
| Asset management capabilities | ||
| Customizable help center & knowledge management | ||
| Support customers from within your product via API | ||
| Specialized partners for high-velocity ITSM implementations | ||
| Active global community with over 150 local user groups |
Trusted by over 50,000 customers worldwide
“The People Team has been super happy with the JSM solution we helped create for them, and we’ve since expanded to other use cases. We see our JSM footprint only expanding over time, and there are plans to migrate additional teams from Zendesk to JSM.”
Joe Cotant
Senior Technical Program Manager at Roblox
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from PagerDuty to Atlassian.
Find out how Jira Service Management stacks up to others
Learn more about Jira Service Management
ANALYST REPORT
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
FAQ
Is Jira Service Management free?
How does your price compare to Zendesk?
Can Jira Service Management work alongside other solutions like Zendesk? How?
Choose Jira Service Management for Enterprise-grade ITSM
Bring your development, IT, and support teams together on the same platform to fast-track critical service management work. With Jira Service Management, power modern service management practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now