Halp has integrated all its conversational ticketing capabilities into every Jira Service Management plan under its chat feature.

You can learn more about Halp's merge with Jira Service Management on our blog.

• Create: Turn any message into a trackable request using emoji reactions, slash commands, or message actions. No more context-switching or manually capturing requests.
• Automate: Leverage emoji shortcuts and automations to route requests using Assist and Jira Service Management Cloud’s powerful workflow engine.
• Categorize: Create custom request types in Jira Service Management to capture important context and eliminate unnecessary back and forth.
• Report: Make work visible with powerful metrics on volume, resolution times, SLAs and more. Recognize your team’s efforts and quantify resource needs.
• Resolve: Agents can reply, update, prioritize, and resolve open issues directly in Slack or Microsoft Teams.