Jira Service Management vs. Zendesk

Jira Service Management brings development and IT operations teams together to deliver great service, fast. With IT service management practices, like request, incident, problem, change and configuration management, see why customers choose Jira Service Management over Zendesk.

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Jira Service Management vs. Zendesk

Zendesk is a customer service tool that provides service desks for external support. Unlike Zendesk, Jira Service Management is a fully-featured, ITIL-compliant ITSM tool.

Simple, intuitive implementation

According to the G2Crowd IT Service Management Tools Implementation Index, Jira Service Management takes an average of 1.57 months to go live - no consultants needed.

Accelerated DevOps

Break down silos and streamline collaboration with ITSM that’s built from Jira.

Flexible workflows

Get started quickly with a low code editor and drag and drop interface that give teams the flexibility to work how they want.

Atlassian platform

Integrations across the Atlassian portfolio and over 5,000 third party tools in our marketplace give teams a unified view of work.

Jira Service Management in-product screenshot

Six reasons to choose Jira Service Management

1. Collaboration between Dev and IT teams on a single, unified platform

Developers already work in Jira Software, the number one tool for agile teams. Built on the same platform, Jira Service Management enables seamless collaboration between development and IT teams.

2. Faster time to value with intuitive setup and implementation

Based on the G2Crowd IT Service Management (ITSM) Tools Implementation Index (free registration required to view), Zendesk takes an average of 2.58 months to go live, compared to 1.57 months for Jira Service Management.

3. Built for ITSM

Jira Service Management goes beyond a help desk, supporting essential ITSM practices including service request, incident, problem, knowledge, change, and asset and configuration management.

4. Modern UI and practices

Practices inspired by Agile and DevOps are built right into Jira Service Management and the speedy, user-friendly UI is intuitive to use.

5. Transparent, competitive pricing

Jira Service Management offers a transparent pricing model, so you always know what to expect.

6. Empower teams to deliver value fast

The flexible platform makes it easy to adapt Jira Service Management to the unique needs of different teams and pivot when your organization grows or needs change.

See what industry analysts and customers say about us

Gartner named Atlassian a Visionary in the 2021 Magic Quadrant for IT service management tools.

Forrester Wave Leader 2021 Enterprise Service Management

Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave.

Gartner peer insight customers' choice 2021

See how Jira Service Management scores on Gartner Peer Insights.

Trusted by over 35,000 customers worldwide

“Jira Service Management gives us more automated change management workflows that are well connected to development work. It’s one of the more elegant workflows that I’ve seen.”

Josh Costella

Senior Atlassian Solutions Specialist, Nextiva

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These IT teams chose Jira Service Management

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All the features your team needs to deliver great service on a fully-featured ITSM platform. Choose Jira Service Management today.

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Jira Service Management vs. Zendesk