Jira Service Management vs. Zendesk
Jira Service Management brings development and IT operations teams together to deliver great service, fast. With IT service management practices, like request, incident, problem, change and configuration management, see why customers choose Jira Service Management over Zendesk.
Jira Service Management vs. Zendesk
Zendesk is a customer service tool that provides service desks for external support. Unlike Zendesk, Jira Service Management is a fully-featured, ITIL-compliant ITSM tool.
Simple, intuitive implementation
Accelerated DevOps
Flexible workflows
Atlassian platform


Six reasons to choose Jira Service Management
1. Collaboration between Dev and IT teams on a single, unified platform
Developers already work in Jira Software, the number one tool for agile teams. Built on the same platform, Jira Service Management enables seamless collaboration between development and IT teams.
2. Faster time to value with intuitive setup and implementation
Based on the G2Crowd IT Service Management (ITSM) Tools Implementation Index (free registration required to view), Zendesk takes an average of 2.58 months to go live, compared to 1.57 months for Jira Service Management.
3. Built for ITSM
Jira Service Management goes beyond a help desk, supporting essential ITSM practices including service request, incident, problem, knowledge, change, and asset and configuration management.
4. Modern UI and practices
Practices inspired by Agile and DevOps are built right into Jira Service Management and the speedy, user-friendly UI is intuitive to use.
5. Transparent, competitive pricing
Jira Service Management offers a transparent pricing model, so you always know what to expect.
6. Empower teams to deliver value fast
The flexible platform makes it easy to adapt Jira Service Management to the unique needs of different teams and pivot when your organization grows or needs change.
See what industry analysts and customers say about us
Gartner named Atlassian a Visionary in the 2021 Magic Quadrant for IT service management tools.

Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave.

See how Jira Service Management scores on Gartner Peer Insights.
These IT teams chose Jira Service Management
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All the features your team needs to deliver great service on a fully-featured ITSM platform. Choose Jira Service Management today.