Freshen up your ITSM software
Jira Service Management is the enterprise-ready solution that empowers every team to deliver exceptional experiences.
Signup for Jira Service Management Premium today
Grow with a proven choice among Enterprise customers
From Engie to Canva, customers with mature service management practices trust Atlassian. Driven by real customer needs and backed by heavy R&D and M&A investments, Jira Service Management’s product roadmap has a focus on enabling scale. While Freshservice customers hit product limitations quickly, preventing them from easily scaling.
Accelerate Dev and IT Ops collaboration on one, unified platform
ITSM that’s built on Jira means seamless workflows between Dev and IT Ops teams. Break down silos and unite teams on one platform to resolve incidents quickly and ship faster while staying aligned to mitigate risk.
Unlock AI-powered service management for all teams
Jira Service Management empowers teams beyond IT to take ownership of their service experience and scale practices without costly add-ons. In fact, over 60% of customers use Jira Service Management for non-IT support. Pre-built templates, AI-powered configuration options, and out-of-the-box workflows allow teams like HR, Facilities, and more to spin up new service and adjust their workflows with minimal technical experience.
Scale your service management practices without the sticker shock
Deliver value in months, not years. Say goodbye to piecemeal products and price-bloating from costly add-ons. Jira Service Management’s all-inclusive pricing gives you out-of-the-box capabilities including Incident, Request, Problem and Change Management, backed by powerful built-in AI.
L'avantage d'Atlassian
| Jira Service Management | BMC |
---|---|---|
Tarification transparente et facile à comprendre disponible en ligne | Jira Service Management
| BMC
|
Feuille de route des produits accessible à tout le monde avec de nouvelles versions fréquentes | Jira Service Management
| BMC
|
Average implementation time of 4 months or fewer* | Jira Service Management
| BMC
|
Gestion fiable des actifs intégrée | Jira Service Management
| BMC
|
Objectifs métier, de développement et informatiques alignés sur la même plateforme | Jira Service Management
| BMC
|
Modern user-friendly and drag-and-drop interface | Jira Service Management
| Freshservice
|
AI-powered Virtual Agent available on multiple plans | Jira Service Management
| Freshservice
|
Wide and experienced ecosystem of partners | Jira Service Management
| Freshservice
|
*According to The Forrester TEI of Jira Service Management
Plus de 50 000 clients dans le monde lui font confiance
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from Freshservice to Atlassian.
En savoir plus sur Jira Service Management
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Atlassian is a Leader in The Forrester Wave™: ESM, 2023
ANALYST REPORT
The Total Economic Impact of Jira Service Management
Webinar
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FAQ
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