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Jira Service Desk Licensing and Pricing


Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Cloud Subscriptions

Where can I sign up for a trial? Show

Trials for Jira Service Desk Standard and Jira Service Desk Premium can be started on the Try Atlassian Cloud page.

Already using Atlassian Cloud? Site Administrators can add and remove products and Apps via the Site Administration page of your Atlassian Cloud site at any time. Keep in mind, removing applications or Apps takes effect immediately, and no credit or refund will be offered for removing products prior to the end of a maintenance term.

How much does a Jira Service Desk Cloud Standard subscription cost? Show

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Desk, or Confluence as its foundation. From there, you can choose from available add-ons (like Portfolio for Jira) and additional applications. 

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Tarif mensuel :

Atlassian Cloud Free est pris en charge par la Communauté Atlassian.

*Atlassian Cloud est désormais proposé avec une remise de 75 % pour les clients Community éligibles, et avec une remise de 50 % pour les clients Academic éligibles

Tarif annuel :

*Atlassian Cloud est désormais proposé avec une remise de 75 % pour les clients Community éligibles, et avec une remise de 50 % pour les clients Academic éligibles

Pourquoi cette hausse de tarif massive lorsque vous passez de 3 à 4 agents ? Notre tier Starter offre des tarifs de lancement pour les petites équipes. Si vous disposez de plus de 3 agents Service Desk, les tarifs normaux s'appliquent.

How much does a Jira Service Desk Cloud Premium subscription cost? Show

Tarif mensuel :

*Atlassian Cloud est désormais proposé avec une remise de 75 % pour les clients Community éligibles, et avec une remise de 50 % pour les clients Academic éligibles

Tarif annuel :

When should I consider Jira Service Desk Premium over Jira Service Desk Standard? Show

Jira Service Desk Cloud Standard is the service desk you know and love today. Jira Service Desk Cloud Premium helps teams confidently scale Jira Service Desk across their organization by offering unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time. If you have concerns about downtime or service interruptions, are looking to scale Jira Service Desk across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.

How do I upgrade from Jira Service Desk Cloud Standard to Jira Service Desk Cloud Premium? Show

Jira Service Desk Cloud Cloud can be upgraded from Standard to Premium at any time via the Manage Subscriptions page of your Atlassian Cloud site.

How do I get service credits reimbursed for an SLA breach? Show

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.

How can I purchase or request a quote for Atlassian Cloud? Show

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL.

What is the minimum term of service? Show

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

What payment options are available? Show

Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL.

Where can I find the Atlassian Terms of Service? Show

Please see Atlassian's Terms of Service for more information.

Additionally, our Expanded Coverage Addendum includes enhanced terms of Premium for Jira Software, Jira Service Desk, and Confluence.

For more information about our financially-backed SLA for Atlassian Cloud Premium, please visit our SLA page.

I have more questions about Atlassian Cloud Show

Great, because we have more answers! Please see our complete Altassian Cloud FAQ.

Server Licenses

What does a new Jira Service Desk license cost? Show

We've designed Jira Service Desk licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

Please note that 3-Agent Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.

Atlassian envoie automatiquement un devis sans obligation d'achat 90 jours avant l'expiration de la maintenance sur une licence. Vous pouvez solliciter un devis à tout moment ; consultez la FAQ suivante pour en savoir plus. Vous pouvez également programmer un renouvellement automatique sur my.atlassian.com.

Les renouvellements de maintenance de logiciel commencent à l'expiration de votre période de maintenance active, quelle que soit la date d'achat du renouvellement de maintenance. Nous vous recommandons de procéder au renouvellement au moins 30 jours avant la date d'expiration pour vous assurer de passer aux nouvelles versions et d'obtenir une assistance technique à tout moment.

How much is it to renew my Jira Service Desk software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

Les mises à niveau vers les licences serveur Academic coûtent 50 % du tarif indiqué ci-dessus.

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 3-Agent Starter licenses are not eligible for non-production Developer licenses or Technical Support.

How do I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

How is Jira Service Desk licensed? Show

A Jira Service Desk commercial/academic/starter license entitles you to:

  • Install Jira Service Desk on a single instance in a production environment on 1 server
  • Perpetual Jira Service Desk use
  • Software maintenance for 12 months - including all updates and online support

Licensing fees are quoted per number of 'active users'. An active user in Jira Service Desk is by definition any user account in the system with the "Jira Service Desk Users" global permission or the "Jira Administrators" permission, i.e., anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What is the cost to upgrade my Jira Service Desk license to increase Agents? Show

Jira Service Desk Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices* are applicable for licenses purchased after 3-Oct-2019. Pricing for licenses purchased prior to 3-Oct-2019 will be calculated using the previous year's list price.

Les mises à niveau vers les licences serveur Academic coûtent 50 % du tarif indiqué ci-dessus.

How do I purchase a Server license upgrade? Show

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Data Center Term Licenses

What is Data Center? Show

Data Center is a deployment option providing high availability and performance at scale for your mission-critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Desk, Confluence, and Bitbucket. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.