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How to use Jira Service Management: guides, tutorials, and demos

Everything you need to know to get up and running on
Jira Service Management


Whether you’re new to Jira Service Management, training your teammates, or ready to take your service management skills to the next level, these guides cover everything from the basics to in-depth best practices.

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An overview of Jira Service Management

What is Jira Service Management and who is it for? In this overview, we boil Jira Service Management down to the basics. Plus, Jira Jargon explained!


Getting started

This guide includes everything you need to know about getting started with Jira Service Management Cloud. We break it down by use case to make it easy!


Tips and tricks

Ready to move beyond the basics? Check out this guide and learn how to take Jira Service Management to the next level.

See Jira Service Management in action

Our on-demand demos let you choose your own journey, whether you want to dive deep into specific functionality or just learn about what our solution offers. For live Q&A with product experts, join our hour-long demo webinar.

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Additional resources

But wait, there’s more! Dive into these resources to go a little deeper.

Product documentation

Jira Service Management documentation

Atlassian community

New to Jira Service Management community group

Atlassian University

Recommended courses


ITSM Events Hub


See what's on the roadmap for Jira Service Management Cloud


Jira Service Management Resource Library