Prevent service outages
In the event of unexpected hardware failure, active-active clustering ensures you don't lose access.
Scale service delivery
Feed hungry demand for service desks by increasing capacity instantly. Add extra node clusters without downtime or additional licensing fees.
Keep your data secure
Ensure compliance with your enterprise IT, security, and privacy policies by securing your data behind the firewall.
Give more reliable support, faster
Disaster recovery allows you to keep your services up and running with index replication and database synchronization.
Mission critical services
Resolve requests at your enterprise's agreed upon SLA, and reduce your MTTR.
Each node in your Data Center cluster increases capacity for concurrent users and provides a consistent user experience under a high load.
Integrations and customization
Fit your organization's needs with JIRA Service Desk Data Center's extensive APIs or add-ons found in the Atlassian Marketplace.
Smarter service management
Use the power of the JIRA platform to customize your workflows, and JIRA Service Desk to automate yourself towards more intelligent service.
IT industry standard
JIRA Service Desk is certified for ITIL, the most widely used service management framework, and at fraction of the cost of competitors.
In 2014, we had 55 outages. In 2015, by applying these [scaling] lessons we've reduced that number to seven. Now with JIRA Data Center, we believe that number will be even smaller in 2016.
Beautifully simple IT service management software
JIRA Service Desk is used by more than 20,000 teams worldwide. Give customers great support, collaborate with software development, and run enterprise-ready IT operations.