How to create a Jira issue from an automated mabl test

Thomas Lavin Headshot
Thomas Lavin

Product manager, mabl

This tutorial details how to create a Jira issue, such as a story or bug, from a failed mabl test. It also covers how to attach the critical diagnostic information mabl collects to create a single source of truth.


10 minute read


You’re an experienced Jira user who has created issues and bug reports before.


You have an existing mabl account. Get started here.

You have a Jira account and created a Jira project (scrum or kanban). Get started here.

You have installed the mabl app for Jira Cloud. Here’s a video on how to do so.

Step 1. Start with a failing test

Mabl alerts you to failures as soon as they happen. There are multiple ways to easily receive failure alerts depending on your team’s needs. This tutorial begins from within mabl.

From mabl

1. Click to visit the results page from the main dashboard.

The main mabl dashboard

2. Click the status of the failing test to review the failure.

mabl status of the failing test

Step 2. Identify the root cause

Before creating an issue in Jira based on a failure, it’s important to identify the root cause. Mabl reports failures and provides rich diagnostic data including context that uncovers the root cause as quickly as possible. This includes artifacts such as screenshots, HAR files, the DOM, and even step traces. 

1. Examine the failed step.

2. Check for any changes using diagnostic information, like screenshots or the DOM snapshot.

M-020 Validate Results Page mabl

3. Verify the cause. In this case, the element doesn’t appear in the DOM.

The DOM in mabl

Step 3. Send to Jira

In a couple of clicks, you can create a Jira ticket based on the test run you just investigated. This Jira ticket serves as your team’s single source of truth. Mabl automatically attaches diagnostic information to give everyone access to the same context.

1. Add to Jira button.

Add to Jira button, mabl

2. Select the project you’d like to create and the issue type.

Select the project and the issue type, mabl

3. Give it a summary, a description, and any additional details.

Give it a summary, a description, and any additional details

4. Save. Then click the newly-created issue to open it within Jira.

Newly-created issue in mabl to open it within Jira

Step 4. Implement a fix

Once the issue is identified, it’s common to check the diagnostic information mabl added and verify the issue locally. With the mabl CLI or desktop app, you can quickly kick off a headless run of the same test that caught the bug.

1. Check that all diagnostic information is attached.

Attachments on Jira ticket created from mabl

From the CLI

2. Use the linked test run to grab the test run ID, ending with `-jr`.

3. Open and run the CLI with the `$ mabl tests run --run-id ` command to run the test locally and confirm the failure.


4. Start implementing the fix.

From the desktop app

5. Find and open the test in the mabl desktop app, then click Run Test on the right and add any additional parameters to the test run, such as the specific environment or a set of credentials.

Tests / M-020 Validate Results page

6. Click Start 1 Run to kick off a test locally and confirm the failure.

Start run button mabl
Local run output mabl

7. Start implementing the fix.

Step 5. Validate the fix

Once a fix is in place, you can use the mabl CLI to run a test locally against a local build. Within a short amount of time, you can verify if the changes resolved the issue. Additionally, as the changes move across the pipeline, you can continue to run mabl tests on each build.

From the CLI

1. Repeat steps 5.2 and 5.3 to verify that your changes pass the test.


From the desktop app

2. Repeat steps 5.5 and 5.6 to verify that your changes pass the test.

Local run output mabl

3. Monitor as it moves across the pipeline.


4. Mabl will close out an issue automatically within the app when the issue is closed.

Automatic close mabl
Thomas Lavin
Thomas Lavin

Thomas는 mabl의 제품 관리자로, 빠른 속도의 소프트웨어 팀이 코드가 적게 필요한 지능형 테스트 자동화를 구축할 수 있도록 코드가 적게 필요하거나 필요하지 않은 도구에 열정을 쏟고 있습니다. 기술을 통해 창의성과 사회적 이익을 위한 도구를 만드는 데 전념하고 있으며, 여가 시간에는 사진 장비용 P2P 마켓플레이스인 Midtoned를 위한 코드가 필요하지 않은 플랫폼을 운영하고 있습니다. Thomas는 이전에 QA에서 Bain & Company의 소프트웨어 품질 보증 부문 인턴으로 근무했습니다.

Share this article

Recommended reading

Bookmark these resources to learn about types of DevOps teams, or for ongoing updates about DevOps at Atlassian.

Devops illustration

DevOps community

Devops illustration

Simulation workshop

Map illustration

Get started for free

Sign up for our DevOps newsletter

Thank you for signing up