Stop overspending on ServiceNow and switch to Jira Service Management
Choose Jira Service Management to reduce your overall ITSM spending while improving customer experience and time-to-value. Bring development, IT operations, and business teams together on one flexible platform to deliver great service, fast, and at lower cost.
Cloud-native, intuitive ITSM
Purpose-built for the cloud, Jira Service Management offers a reliable, end-to-end ITSM solution that’s designed for scale. With seamless, automatic upgrades, and an intuitive interface, Jira Service Management makes it easy for teams to deploy and get immediate access to the latest features.
Accelerated DevOps
Break down silos and unite Dev, IT Ops, and business teams on one platform for seamless collaboration. Accelerate work with native integrated change, incident, problem, and asset/configuration management workflows.
Proven service management innovator
Recognized as a 2023 Leader in The Forrester WaveTM: Enterprise Service Management with the highest possible score for strategy, and a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. Jira Service Management has a proven track record of building for where the service management space is heading, with a clear, innovative roadmap.
Flexible workflows for all teams
Empower all teams – from HR and finance, to legal, marketing and facilities – with flexible service management workflows. A user-friendly UI, customizable templates, and a robust suite of native and third party integrations make it easy for any team to create, update, and maintain their own service desk.
The Atlassian advantage
| Jira Service Management | Cherwell |
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Modern, cloud-native ITSM and ESM platform | Jira Service Management
| Cherwell
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Dev, IT Ops and business teams aligned on one unified Jira platform | Jira Service Management
| Cherwell
|
Intuitive implementation and maintenance with automatic upgrades | Jira Service Management
| Cherwell
|
Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams | Jira Service Management
| Cherwell
|
Native mobile solution included at no additional cost | Jira Service Management
| Cherwell
|
Transparent, inclusive pricing available online | Jira Service Management
| Cherwell
|
User friendly UI with low/no code editor, drag and drop interface, and robust templates | Jira Service Management
| Cherwell
|
Built-in cross-product analytics | Jira Service Management
| Cherwell
|
With Atlassian, it’s easy to get started and spin up a solution.
WENDY STOCKHOLM, DIRECTOR OF BIZTECH, INVISION
Six reasons to choose Jira Service Management
One, unified Jira platform
enables seamless collaboration between Dev, IT Ops, and business teams
Intuitive implementation
eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows
Modern approach to ITIL
eliminates unnecessary feature bloat and gives flexibility to use only what your team needs
User friendly, speedy UI
allows teams to get started quickly with a low code editor and drag and drop interface
Innovative roadmap
driven by real customer needs and backed by heavy R&D and M&A investments
Fast time-to-value
with flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from Cherwell to Atlassian.
Trusted by over 50,000 customers worldwide
See what industry analysts and customers say about us
Analyst report
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
Whitepaper
The Atlassian Approach to Enterprise Service Management
Data sheet
Discover the 6 reasons Jira Software is better with Jira Service Management
Choose Jira Service Management today
All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now