Deliver exceptional service at scale

Jira Service Desk Data Center is an enterprise ITSM solution that offers high availability and meets your security and compliance needs so no request goes unresolved.

Future-proof your team’s success

Unite development, operations, and support on the Jira platform

A foundation for transformation
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Enable seamless collaboration across IT by standardizing on the Jira platform. Resolve requests faster and give admins full visibility across the enterprise.

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Accelerate service delivery and beat SLAs with a unified set of tools and automated processes.

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Support large quantities of customers, agents, requests, custom fields, and workflows today and into the future.


Rest easy knowing your security and compliance needs are met

Active-active clustering

High availability

Ensure your users have uninterrupted access to Jira Service Desk through active-active clustering.

Disaster recovery

Disaster recovery

Deploy an offsite strategy in the event of a system outage.



Increase security and streamline user login with built-in SAML single sign-on support.

Scale to meet your needs

Streamlined expansion

Increase your service desk's capacity instantly to meet growing demand. Add nodes to a cluster with zero downtime and no additional licensing fees.

Smart infrastructure

Intelligently distribute load across your cluster. Dedicate nodes for particular teams, API traffic, or apps.

Flexible deployments

Save on infrastructure costs by deploying on public cloud services like AWS and Azure.

Scale to meet your needs

Equip admins with the tools they need to ensure optimal performance

Project & issue archiving

Project & issue archiving

Manage growth and make Jira Service Desk more performant and readable.

New feature

Content Delivery Network (CDN)

Deliver faster load times for geographically distributed offices.

New feature
Custom fields optimizer

Custom fields optimizer

Minimize the performance impact of custom fields and speed up Jira Service Desk.

Zero downtime upgrades

Zero downtime upgrades

Deploy the latest version of Jira Service Desk without interrupting users.


Share the benefits of Jira Service Desk Data Center

You’re in good company

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Hear how VMware migrated one of the largest private cloud instances to Jira Service Desk

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Discover how AppDynamics transformed from a siloed startup to a team of teams

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Learn how created a culture of collaboration and transparency with Jira Service Desk


As our processes evolve and grow over time, Jira Service Desk enables our support teams to scale operations.

—Jeff Tillett, Director, Build and Release Engineering

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Apps built for enterprise scale

Support your team’s individual needs with apps built to superior performance standards. Track assets, build automated workflows, generate customizable reports, and more.


Atlassian is a strong performer in the Forrester Wave™: Enterprise Service Management, 2019

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Get started with Jira Service Desk Data Center