Enable seamless collaboration across IT by standardizing on the Jira platform. Resolve requests faster and give admins full visibility across the enterprise.
Accelerate service delivery and beat SLAs with a unified set of tools and automated processes.
Support large quantities of customers, agents, requests, custom fields, and workflows today and into the future.
Ensure your users have uninterrupted access to Jira Service Desk through active-active clustering.
Increase security and streamline user login with built-in SAML single sign-on support.
Scale to meet your needs
Increase your service desk's capacity instantly to meet growing demand. Add nodes to a cluster with zero downtime and no additional licensing fees.
Intelligently distribute load across your cluster. Dedicate nodes for particular teams, API traffic, or apps.
As our processes evolve and grow over time, Jira Service Desk enables our support teams to scale operations.
—Jeff Tillett, Director, Build and Release Engineering
Support your team’s individual needs with apps built to superior performance standards. Track assets, build automated workflows, generate customizable reports, and more.