Scale your IT team with Jira Service Management and Confluence
Streamline service request management and enhance your customer experience with an out-of-the-box knowledge base, powered by Confluence.
Using a Confluence-powered knowledge base with Jira Service Management has been shown to deflect up to 45% of customer-reported requests*
Save time and enhance your customer experience
Jira Service Management empowers your team to set up a service desk and continuously adapt at scale, quickly. Divert repetitive and costly support tickets with an automated self-service knowledge base powered by Confluence.
Create and organize support documentation in real-time
Your support documentation can be embedded into your IT workflows. Agents can reference and write knowledge base articles from your service desk, making it easy to share articles with customers without interrupting their workflow.