Scale your IT team with Jira Service Management and Confluence
Streamline service request management and enhance your customer experience with an integrated knowledge base.
Adding a Confluence knowledge base to Jira Service Management has been shown to deflect up to 45% of tickets*
Save time and enhance your customer experience
Divert repetitive and costly support tickets with a self-service knowledge base in Confluence. Customers receive smart, automated knowledge base suggestions from your service desk, so they can help themselves.
Create and organize support documentation in real-time
Your support documentation is automatically embedded into your IT workflows. Agents can reference and write knowledge base articles from your service desk, making it easy to share articles with customers without interrupting their workflow.