Build a knowledge-sharing culture with Jira Service Management and Confluence
Improve help-seekers' productivity and deliver exceptional service experiences with an out-of-the-box knowledge base, powered by Confluence.
45%
of customer-reported requests are deflected when using a Confluence-powered knowledge base with Jira Service Management.*
*Based on analysis of ~80,000 Jira Service Management sessions
Save help-seekers time through delightful, self-service experiences
Jira Service Management empowers your team to quickly set up a service desk for customers and employees to get answers, fast. Divert repetitive and costly support tickets with a native, self-service knowledge base powered by Confluence.
Create and organize support documentation in real-time
Embed support documentation into agent workflows. Agents can reference and write knowledge base articles directly from the service desk, making it easy to share articles with customers and improve time to resolution.
Optimize your service delivery with knowledge base insights
Capture employee and customer feedback, and use reporting insights to continuously improve your knowledge base content. Jira Service Management and Confluence come with built-in customer feedback features and comprehensive reporting.
现代内联网
轻松创建并维护一个一站式服务平台，让所有员工都能访问重要的公司信息—从人力资源政策到团队章程和季度目标。
现代内联网
轻松创建并维护一个一站式服务平台，让所有员工都能访问重要的公司信息—从人力资源政策到团队章程和季度目标。
现代内联网
轻松创建并维护一个一站式服务平台，让所有员工都能访问重要的公司信息—从人力资源政策到团队章程和季度目标。
现代内联网
轻松创建并维护一个一站式服务平台，让所有员工都能访问重要的公司信息—从人力资源政策到团队章程和季度目标。
现代内联网
轻松创建并维护一个一站式服务平台，让所有员工都能访问重要的公司信息—从人力资源政策到团队章程和季度目标。
现代内联网
轻松创建并维护一个一站式服务平台，让所有员工都能访问重要的公司信息—从人力资源政策到团队章程和季度目标。
现代内联网
轻松创建并维护一个一站式服务平台，让所有员工都能访问重要的公司信息—从人力资源政策到团队章程和季度目标。
Level up with these resources
Connect Confluence to Jira Service Management
Learn how to connect Confluence to Jira Service Management to start deflecting requests today.
Help customers self-serve with a Confluence knowledge base
Discover how create a knowledge base, generate and share knowledge base articles, and manage permissions in this Atlassian University course.
Extend your service workflows with add-ons
Use complementary service management apps to improve asset management and build automated support workflows for your service team.
Work better together with Jira Service Management and Confluence
Activate your free, out-of-the-box knowledge base in Jira Service Management.
Already have Confluence on your site?
Link Confluence spaces to your service project.
