Stop overspending on ServiceNow and switch to Jira Service Management
Choose Jira Service Management to reduce your overall ITSM spending while improving customer experience and time-to-value. Bring development, IT operations, and business teams together on one flexible platform to deliver great service, fast, and at lower cost.
Simple, intuitive implementation
Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.
Accelerated DevOps
ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.
Flexible workflows
Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.
Atlassian platform
Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.
The Atlassian advantage
| | Jira Service Management | BMC |
|---|---|---|
Transparent, easy to understand pricing available online | Jira Service Management
| BMC
|
Publicly available product roadmap with frequent new releases | Jira Service Management
| BMC
|
Average implementation time of 4 months or fewer* | Jira Service Management
| BMC
|
Robust asset management built-in | Jira Service Management
| BMC
|
Business, Dev, and IT objectives aligned on the same platform | Jira Service Management
| BMC
|
*According to The Forrester TEI of Jira Service Management
The user-friendly UI and integrations make it easy for our medical experts to get onboarded and start working quickly.
ROMAN BUGAEV, chief technology officer, flo health
Six reasons to choose Jira Service Management
One, unified Jira platform
enables seamless collaboration between Dev, IT, and business teams
Fast time-to-value
with flexible processes that can pivot as your team’s needs change, rather than forcing a one-size-fits-all approach
Modern approach to ITIL
eliminates feature bloat and empowers teams with out-of-the-box service management practices like CMDB and DevOps
User friendly, speedy UI
with customizable templates and workflows allows teams to get started quickly and scale fast
Intuitive implementation
with a robust set of templates and guides eliminates the need for consultants to configure and maintain workflows
Transparent pricing
per agent, with no extra cost for approvers or requesters, and no surprise increases or renewal fees
Join thousands of organizations who use Jira Service Management for ITSM
Trusted by over 45,000 customers worldwide
See what industry analysts and customers say about us
Analyst report
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
Whitepaper
The Atlassian Approach to Enterprise Service Management
Data sheet
Discover the 6 reasons Jira Software is better with Jira Service Management
FAQs
Choose Jira Service Management today
All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now