Crucible Licensing and Purchasing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
We have designed Crucible licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.
Please note that 5-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.
* La licencia Crucible Starter funciona tanto con instalaciones de Starter como con instalaciones comerciales de Fisheye y refleja las restricciones de repositorio de Fisheye (por ejemplo, si trabajas con Fisheye Starter con repositorios limitados, Crucible solo admite ese número de repositorios; mientras que, si trabajas con Fisheye comercial, no hay ninguna limitación para el número de repositorios).
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
The software maintenance of a Crucible license must be renewed with an equivalent Fisheye license software maintenance renewal.
Atlassian envía automáticamente un presupuesto sin compromiso 90 días antes de que venza el periodo de mantenimiento de una licencia. Puedes solicitar un presupuesto en cualquier momento; consulta esta sección de preguntas frecuentes para obtener más información. También tienes la opción de configurar que se renueve automáticamente mediante my.atlassian.com.
* Las renovaciones del servicio de mantenimiento de software empezarán a partir del vencimiento de tu periodo de mantenimiento activo, independientemente de la fecha de compra de la renovación del servicio. Recomendamos que renueves al menos 30 días antes del vencimiento para asegurarte de que puedes actualizar a nuevas versiones y recibir asistencia técnica en cualquier momento.
Software maintenance, included in your first year of use*, gives you the following benefits:
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.
*Please note that 5-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support.
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.
A Crucible commercial/academic/starterlicense entitles you to:
Note: Full source is not available due to embedded code Atlassian cannot expose.
Licensing fees are quoted per total number of 'Crucible users.' A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.
Crucible can be upgraded to a higher user tier at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
A Crucible license upgrade must be purchased with an equivalent Fisheye license upgrade. Fisheye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible.
Please Note: The below prices* are applicable for licenses purchased after 3-Oct-2019. Pricing for licenses purchased prior to 3-Oct-2019 will be calculated using the previous year's list price.
Las actualizaciones a las licencias de servidor Académica representan el 50 % del precio indicado anteriormente.
There are two ways to generate a server license upgrade quote:
When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.