Virtual hiring and interviewing: How Atlassian is navigating remote interviews, on-boarding, and beyond


Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19.

Because applying for a new job during a global pandemic is especially challenging, we spent the last few weeks fielding candidate’s questions about interviewing, hiring, virtual on-boarding, and Atlassian’s stability throughout these shifting conditions.

One question on the minds of candidates and companies in these unprecedented times: What does interviewing and on-boarding look like when we’re all staying home?

"Throughout this transition, we're constantly reminding ourselves to put one another in the shoes of our candidates and new hires. We understand that everyone's circumstances are different—that going through a significant change in an already-turbulent time takes trust. And we value the confidence put in our team." - Rob Allen, Global Head of Talent Acquisition

Our goal is to outline what hiring looks like at Atlassian by continually sharing updates and communicating to ensure everyone is up to date on what matters most. So below, we’ve laid out what we’re doing—and what we’re learning—about virtual interviews, remote on-boarding, and more.

Our virtual interview process

Not only do we offer guidance on what to expect during each step of the process, but we also share best practices for virtual interviewing and feedback. 

Additionally, you’ll work with the same Candidate Experience (CX) coordinator, throughout the entire hiring process. Our CX coordinators are available by email, phone, and even WhatsApp, to field any questions or concerns you might have—including accessibility needs. We will work to ensure you have exactly what is needed throughout the interview process.

Our interview process consists of three stages. We've outlined these below.

Initial screen

The first stage of our interviewing flow is a call with a recruiter. Beforehand, we share several resources to help you prepare, including an overview of our product, an introduction to our values, and resources that show what it’s like to work here. We also leave time to answer questions about the company, the team, and what it would be like to take on the role remotely.

Team screen

Next, if you're an engineering candidate, you'll take part in a coding interview on HackerRank. If you're not applying for an engineering role, you'll virtually meet with your hiring manager. During this stage, CX coordinators are available to support not only you but interviewers, as well. Each interviewer is invited to a Slack channel where they can get help with tech issues in addition to other immediate needs.

Virtual “On-site”

When we started redesigning our interview process, the first question we asked ourselves was: “What will candidates miss about in-person interviews?” They can virtually meet with hiring managers and other team members, and they can also complete exercises online. But what about spending a day at the office?

While nothing can replace an in-person experience, we've collected some alternatives to help provide insight into life at Atlassian. First, spend time with a video made up of found footage from Atlassian's global offices. Second, each CX coordinator shares a presentation detailing their "day in the life" at Atlassian, including their commute, favorite local coffee shops, preferred workspaces, and team meals when they're working on-site.

After successfully completing the interview process, your interviewers will consolidate feedback and if there's a good fit between your skills and experiences with the open role we will extend an offer.

For the sake of this walkthrough, we will assume you've decided to accept a job offer with Atlassian. The next step in the process is pre-boarding followed by on-boarding.

Pre-boarding & on-boarding

As soon as your offer is accepted, the People Operations team steps in to help guide you through the necessary steps leading up to your first day. Ten days out, you'll receive an email with some working from home tips and a request to confirm your physical address so we can ship your laptop. (If delivery isn't possible due to a border closure or delays, we'll work together on a contingency plan.)  

Three days prior to your start date, we send you a full rundown of what to expect from each day of your first week.

Horn with confetti ullustration

Day 1

Your first day is about getting set up and settling in. You'll take some time to setup your laptop and gain access to Atlassian's systems and tools with provided instructions. You'll then spend much of the afternoon with your manager, getting connected to the right Slack channels and getting to know each other and your new team. Managers have real-time access to the CX, Talent, and Workplace Productivity teams for answers to any questions that may come up.

Horn with confetti illustration

Day 1

Your first day is about getting set up and settling in. You'll take some time to setup your laptop and gain access to Atlassian's systems and tools with provided instructions. You'll then spend much of the afternoon with your manager, getting connected to the right Slack channels and getting to know each other and your new team. Managers have real-time access to the CX, Talent, and Workplace Productivity teams for answers to any questions that may come up.

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Day 2

On day two you will attend a live Virtual Orientation Zoom session. You'll be introduced to Atlassian Foundation, remote working and wellness resources, and continue working through self-paced onboarding activities. We've condensed these sessions into about three hours, so you don't have to spend the entire day watching training videos. In the afternoon, you'll have a check-in with your manager and make sure you're set up for the rest of the week. 

ID badge illustration

Day 2

On day two you will attend a live Virtual Orientation Zoom session. You'll be introduced to Atlassian Foundation, remote working and wellness resources, and continue working through self-paced onboarding activities. We've condensed these sessions into about three hours, so you don't have to spend the entire day watching training videos. In the afternoon, you'll have a check-in with your manager and make sure you're set up for the rest of the week. 

Atlassian A-frame illustration

Days 3-5

Over the final three days of the first week, you're assigned a collection of self-guided resources to work through on your own time, but this time is also about getting to know your new teammates. Hiring managers facilitate introductions, help set up one-on-ones, and plan social activities like virtual get-togethers.

Atlassian A-frame illustration

Days 3-5

Over the final three days of the first week, you're assigned a collection of self-guided resources to work through on your own time, but this time is also about getting to know your new teammates. Hiring managers facilitate introductions, help set up one-on-ones, and plan social activities like virtual get-togethers.

Working from home

After your on-boarding week, you're off and running with plenty of people and resources to support you along the way. Atlassian's blogging culture is hard to overstate. It's one of the main ways we gain insight into what the rest of the company is up to, via our Confluence-based intranet—including updates from the founders about key changes in the business.

But while digital solutions help, they can’t replace relationships. Each new Atlassian is assigned two “buddies,” one on their team to help them navigate their new roles, and one who’s usually outside their team and who they can go to with questions about all things Atlassian.

Virtual hiring FAQs


I’m concerned about changing jobs at this time. How stable is Atlassian? Show
  

Atlassian is in a very stable position despite the current economic situation. Aside from our offices temporarily transitioning to working from home, we are continuing business as usual, and are continuing to source, hire, and on-board new team members virtually.

What are Atlassian’s plans to scale remote on-boarding if working from home continues longer than expected? Show
  

Aside from our offices transitioning to fully working from home, we are continuing business as usual and will continue to on-board new team members as planned.

Additionally, we’re fortunate to have our global workforce working from home — armed with strategies in place to support growth — while continuing to source, hire, and on-board new team members virtually.

Am I still able to remotely on-board while in quarantine? Show
  

Yes, new team members can virtually on-board while self-isolating/in quarantine.

Our virtual on-boarding process is designed to empower you to join your team virtually, and we’ll ensure you have everything you need for a successful start to your Atlassian journey. 

Will virtual on-boarding impact my start date should I receive and accept an offer? Show
  

No, neither COVID-19 nor the need to work remotely should have an impact on any new team member’s start date.

Our virtual on-boarding process is designed to empower you to join your team virtually, and we’ll ensure you have everything you need for a successful start to your Atlassian journey.

What tips do you have for remote interviewing? Show
  

We recommend the following, before starting your interview: 

  1. Find a quiet location with a good internet connection
  2. Download Zoom to your desktop and test your video link at: https://www.zoom.us/test
  3. Get a good feel for our company, values, and culture by checking out: atlassian.com/careers 

Join the team

Our team's great, but we've got room for more if you're interested.

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