Bejelentjük a Jira Service Management rendszert, amely a Jira Service Desk következő generációja. Készen állsz, hogy új lendületet adj ITSM-ednek? Tudd meg, hogyan.

Jira-native CMDB and asset management

Gain complete visibility into infrastructure dependencies to easily manage assets, quickly troubleshoot incidents, and minimize the downstream impact of changes.

Visualize how assets
are governed

View different asset dependencies and easily assess the impact of those relationships at a glance with a graphical view. It puts crucial asset information at your fingertips, wherever and whenever you need it.

Visualization flow of how roles are connected
Highlighted details in an issue

Understand context
and resolve issues faster

Mindville's Insight (now by Atlassian) helps IT teams reduce MTTR by showing teams what services are affected, and how each of those relates to the other. Insight adds context through visualization, allowing teams to understand the “who, what, when, and where” of any issue.

Connected blocks illustration

An enterprise-ready, single
pane of glass

Data can be imported from cloud providers, other CMDB solutions or by using CSV, JSON, or REST-API. Leverage Insight Integration apps to connect with and import data from cloud providers like AWS, Azure, and Google Cloud.

Automate workflows
and processes

Insight workflow automation ensures quicker response times, minimum interaction, that licenses never expire, that maintenance always gets done in a timely fashion, and the people who need to know are always informed about what’s going on by assigning tickets automatically.

Automated workflow screenshot
Tracking performance screenshot


Build informative, real-time reports on areas like efficiency, cost, and performance. Their insights can help inform your decision making and how to optimize your ITSM processes and refine operations.

See how Insight enhances your Jira Service Management experience