If we all got a dollar for each time our teams got asked to do more with less and to accelerate innovation, we’d be millionaires. But the million-dollar question truly is – how? Automation is one of the critical tools for delivering high-quality work, across teams, with agility. According to Forrester, “As the incremental gains from first-generation digital investments plateau, firms turn to automation to enhance competitive advantage.” 1

At Atlassian, we believe that automation enables teams to be more productive and power collaboration across silos. Since we launched Atlassian Automation for Jira in 2020, over 10 billion automated actions have been executed on the Atlassian platform. Our customers are seeing real value from their adoption of automation. For example, Canva estimates that their teams save 150 hours a month with automation. Consider how much more value your teams could ship with that kind of time!

Today, we are excited to announce that we are taking Atlassian Automation even further across Atlassian apps and third-party products. This evolution helps all teams across the organization – software teams, IT teams, and business teams – collaborate better and drive efficiency.

Teams can:

  • discover content easily and be more organized with Automation for Confluence
  • improve developer productivity with more connections between Jira and your entire DevOps toolchain
  • evolve support and incident operations with modern service automation for Jira Service Management

Let’s take a more detailed look at some of our new Automation capabilities.

Automation has landed: Put Confluence content management on auto-pilot

Teams have been stuck with repetitive (and let’s face it), boring tasks managing content in Confluence for some time. Although these tasks are an important part of making sure teams can run smoothly and access information, this death march of manual upkeep is draining time from more strategic priorities. We’re fixing that by bringing automation to Confluence natively. With Automation for Confluence, admins on Confluence Cloud Premium and Enterprise can manage content, organize spaces, and notify teams of updates in Slack and Microsoft Teams. Let’s see how.

From project kickoffs to internal documentation, owners and admins of personal or team spaces can keep spaces organized and content relevant with automated tracking and notifications for inactive content. You can even auto-archive content that is outdated.

Users with admin permissions on spaces can automate content creation for recurring team rituals like monthly business reviews or sprint retros.

Check out some of the most common automation rules in Confluence and learn more about Automation for Confluence.

Improve developer productivity with more connections between Jira and your toolchain

No software team works in one product or products from just one vendor, that’s why we’re committed to using automation to connect work across any toolchain – not just ours. Automate across the DevOps toolchain with native connections between Jira, Confluence, and release management tools, as well as bi-directional actions between Jira and Git tools.

Jira admins can easily connect Confluence spaces to trigger the creation of a Confluence template or spin up retro pages after a sprint.

Jira Admins can sync LaunchDarkly with Jira Software, so feature flags are automatically created when developers transition an epic or issue, even if developers are doing this from their integrated development environment. This ensures Jira stays up to date, without the need to manually update projects.

Jira admins can set up bi-directional automation to easily trigger the creation of branches in Bitbucket, GitHub, or GitLab to move seamlessly between code and project management.

Jira automation is indispensable. It saves my team a lot of time and building automation across all of our tools is simple and easy.

David Yu – Jira Admin (Lyft)

Evolve support and incident operations with modern service automation

Service teams get stuck with traditional tools that keep them operating in silos, limiting visibility, and slowing the flow of work. Modern support and operations teams need the autonomy to work quickly while maintaining visibility and alignment in order to reach their full potential.

Automation in Jira Service Management accelerates incident response, liberates development teams from operational blockers, and empowers business teams to deliver great service experiences.

Operations teams often complete predictable, repetitive actions in response to alerts and incidents, which takes time away from focusing on more strategic work. Thanks to a new connection with Amazon Web Services (AWS), ITOps teams can automate manual tasks and run actions in AWS. For example, when an incident occurs, an automated message can notify stakeholders of the service about the incident. And when an AWS server stops running, agents can run an action to restart it – all without leaving Jira Service Management.

We’ve expanded connections between CI/CD tools (including GitHub, GitLab, Bitbucket Pipelines, and more) to Jira Service Management to automate the creation of change requests. Your developers can stop manually creating change requests, and your Ops teams get a complete record and context for each change.

As a result, IT Operations teams spend 25% less time managing change requests and save 115 hours per month with Jira Service Management.

Jira Service Management gives us more automated change management workflows that are well-connected to development work.

Josh Costella, Senior Atlassian Solutions Specialist at Nextiva

We’ve also made it easier for business teams to craft really powerful forms with our low-code/no-code form builder linked to Assets objects. Now, there are zero dependencies on your IT team. Capture preferences, and choose from pre-filled drop-down options, ensuring the data needed to fulfill each request is captured efficiently and accurately.

Atlassian Automation empowers teams to do more with less

Harnessing the power of automation is a critical driver of productivity and collaboration as organizations try to do more with less. That’s why we are investing in Atlassian Automation as a key pillar of the Atlassian platform. Our vision is to help teams automate their work, not just across Atlassian products or other products in the Atlassian ecosystem, but across all of the tools they rely on every day – so they can spend more time where it matters.

Space, site, and project owners can experience Automation natively in Confluence through the Confluence Template Library, set up advanced IT automation rules, or connect critical DevOps tools today.

1. Take The First Steps Toward An Automation Fabric, Forrester Research, Inc., May 19, 2022.

10 billion automations and counting – welcome to the new era of Atlassian Automation