Automation is a no-code rule builder that enables customers to build if-this-then-that-rules based on events in Jira.

It allows teams to automate their processes, save time, keep Jira up to date and focus on what’s most important.

Automation in Jira is a ‘no-code’ feature meaning anyone can build rules in just a few clicks. Only Global or Project Admins can create automation rules.

Automation is included at no additional cost in every Jira Cloud instance, though there are usage limits to consider depending on the plan you are on. If you need to use global and multi-project rules at scale, you can start a trial of Jira Software Cloud Premium.

Global and multi-project rules help admins unlock scale with automation. Rather than needing to create and edit rules on a project by project basis, this feature allows admins to create a single rule that can run across multiple or all projects in your instance.

With Jira Premium plans, you can execute more global and multi-project level rules to scale easier.

Every Jira Cloud instance now has automation as a built in native feature. Only project and global admins will be able to see the automation section. At a global level, it will be called Automation Rules in your Jira menu or simply Project Automation at a project admin level.

Automation is completely customizable. This means you can set up rules to suit your needs whatever they are. Some common use cases are:

• When your last sub-task closes, then close the parent issue.
• When a bug fix is shipped, then close all issues and notify customers.
• When a customer raises an issue in Jira Service Desk, create a cloned issue in Jira Software and assign it to an engineer.

We have set you up with sample rule templates in your instance so you can quickly get started with common use cases.

You can read our handy getting started guide for automation.

It is not natively available for Server customers at this stage though you can find the Automation for Jira app (Server / Data Center) in the Atlassian Marketplace.