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Simply affordable
help desk software

A help desk for IT, support, HR, & more, starting at $10/month. Take a free 7-day test drive.

Help desk software

Help desk software enables support agents to provide quick and easy answers to help seekers. The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks.

Jira Service Desk is software built for both internal and external support. Employees and customers can submit help requests to your support team through a customer portal, via email, or through an embedded widget on your site. Support agents can then work on these requests, tracked as issues in a queue. Teams like yours can provide support across IT, HR, legal, finance and more.


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Get going in minutes

It’s easy to get started. No setup time or installation required with our cloud-based offering. Get to done faster with time-saving tools like ticket views, approval workflows, and automation -- all out-of-the-box.

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Easier than your inbox

Don’t lose track of a conversation with your customer. Move the conversation from the inbox to one queue in Jira Service Desk so nothing falls through the cracks. Experience less back and forth and more resolved tickets.

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Offer self-service

Help customers help themselves, the best way to scale support with a limited staff. Save time and reduce tickets with an integrated knowledge base. Add Confluence knowledge base for free; pay only for those who author content.

Everything you need from help desk software

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Get out of the box ITIL processes

Jira Service Desk is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes.

Deliver on SLAs

Nail your Service Level Agreements, every time. Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

Build a knowledge base

Add Confluence knowledge base to Jira Service Desk and help your customers help themselves.

Automate those repetitive tasks

Set up automations so your agents can focus on solving the important stuff and help lighten the workload.

Report on metrics that matter

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

Extend your help desk experience

Choose from 550+ apps in the Atlassian Marketplace to extend Jira Service Desk to fit any use case.

Trusted by over 25,000 organizations worldwide

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Supercharge your help desk, starting at $10/month

Learn more about help desk software

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Why help desk and help desk software?


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