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Fisheye Pricing & Licensing


Our FAQ contains the most frequently asked questions relating to our licensing and pricing for Fisheye. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Fisheye Server

What does a new Fisheye license cost? Show

We've designed Fisheye licensing to be simple, upfront, and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.

If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.

*사용자 5명 Fisheye Starter 라이선스는 10명의 커미터와 5개의 리포지토리를 포함하여 5명의 사용자를 지원합니다. 다른 모든 라이선스는 무제한 리포지토리와 리포지토리당 무제한 커미터를 지원합니다.

How much is it to renew my Fisheye software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months at our renewal pricing.

Atlassian에서는 유지보수 라이선스가 만료되기 90일 전에 자동으로 조건 없는 견적을 보냅니다. 언제든지 견적을 요청할 수 있습니다. 자세한 내용은 이 FAQ를 참조하세요. my.atlassian.com을 통해 자동 갱신을 설정하는 옵션도 있습니다.

*갱신된 소프트웨어 유지보수 계약은 유지보수 갱신 구매 시점과 관계없이 활성 유지보수 기간 만료 시점에서부터 시작됩니다. 새 릴리스로 업그레이드하고 언제든지 기술 지원을 받으려면 최소한 만료 30일 전에 갱신하는 것이 좋습니다.

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 5-user Starter server licenses are not eligible for non-production Developer licenses or technical support.

How do I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check Get a Quote and click Submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

How do you define a Fisheye User? Show

A Fisheye user is by definition any user account in the Fisheye system, i.e. anyone who can log in to Fisheye. Unlimited 'anonymous users' are permitted on all licenses.

How is Fisheye licensed Show

A Fisheye commercial/academic/starter license entitles you to:

  • Deploy a single installation of Fisheye in a production environment accessible by the number of users licensed
  • Perpetual Fisheye use
  • Software maintenance for 12 months — including all updates and online support
  • JSP source code (under a developer source license which allows for broad customization)

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'Fisheye users.' A Fisheye user is by definition any user account in the Fisheye system, i.e. anyone who can log in to Fisheye. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What does it cost to upgrade my Fisheye Server license to a higher user tier? Show

User tier upgrades are calculated based on your existing license's purchase price, and the purchase price of the target user tier. To verify your upgrade cost, create a server upgrade quote in the Atlassian Store or contact us for assistance.

How do I purchase a user tier upgrade? Show

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.