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A partir del 15 de febrero de 2024, el soporte para los productos de Server no estará disponible. Migra para seguir recibiendo soporte. Descubre cómo hacerlo →

Licencias dobles


We often see larger customers take 9-12 months on average to migrate, given the size and complexity of their Atlassian footprint. In order to give you adequate time to complete your migration and avoid double paying for your Cloud and Data Center subscription, we offer dual licensing.

Funcionamiento

  • Debes comprar una suscripción anual de Cloud para 1001 usuarios o más (Jira Software, Jira Work Management o Confluence) o 251 agentes o más (Jira Service Management).
  • We extend your existing Data Center subscription for up to one year at a 100% discount.

Términos

  • Eligibility: You have an active Data Center subscription that is no more than 30 days past expiry date AND you purchase an equivalent annual Cloud subscription. To be eligible, the annual cloud subscription must be for 1,001 or more users (Jira Software, Jira Work Management, or Confluence) or 251 or more agents (Jira Service Management).
  • Tier of the dual license granted: The 100% discounted Data Center subscription granted will be for the same tier as your Cloud subscription. If the tier is not available on Data Center, the next highest tier will be granted.
  • Validity of the dual license: Your discounted Data Center subscription is granted for a maximum of one year and will end when your Cloud subscription ends.
  • Migration completion: You should complete your migration before the end of the 100% discounted dual license. When your first-year Cloud subscription ends, your Cloud subscription will be renewed, but your 100% discounted Data Center subscription will not be.
  • Disponibilidad: este programa promocional está disponible por tiempo limitado y está sujeto a cambios a discreción de Atlassian. No podemos asegurar que vayas a recibir esta oferta promocional.

Example

  • Dispones de Jira Software Data Center (2000 usuarios), que caduca el 31 de octubre de 2020, y quieres migrar a Cloud en distintas fases, a lo largo de un periodo de 6 meses. El 16 de octubre de 2020 compras una suscripción anual de Jira Software Cloud (1800 usuarios) en un nivel de usuario inferior al de tu suscripción de Data Center. Como no hay un nivel de 1800 usuarios para Jira Software Data Center, se te otorgará una suscripción de Data Center para 2000 usuarios con un 100 % de descuento.


¿Tienes alguna pregunta o quieres suscribirte? Ponte en contacto con el departamento de ventas.

Preguntas frecuentes

¿Qué productos pueden optar a esta oferta? Copy link to heading Copied! Mostrar

You are eligible for this offer if you have a Data Center subscription for any of the following products or apps, and you purchase its cloud equivalent:

You own a Data Center subscription for the following products:

  • Jira Software
  • Jira Service Management
  • Confluence

You own a Data Center subscription for the following:

  • Questions for Confluence

Please note: Dual Licensing was first introduced to the Marketplace in September 2020 to help customers save on app migration costs over the duration of their existing Server maintenance or Data Center subscription for up to one year at no extra cost. Find out if your apps are opted into the Dual Licensing program. If you don’t see it listed, you can work with your Atlassian advocate, or reach out to the relevant Marketplace Partners directly.

¿Qué planes de Cloud pueden optar a esta oferta? Copy link to heading Copied! Mostrar

Aunque puedes comprar cualquiera de nuestros planes de Cloud y optar a esta oferta, recomendamos a los clientes que adquieran los planes Premium o Enterprise para disfrutar la mejor experiencia a gran escala.

¿Qué pasa si ya dispongo de soporte Priority o Premier? Copy link to heading Copied! Mostrar

For existing Data Center customers who own Priority Support or Premier Support and migrate to our Premium or Enterprise Cloud plans, we will include a Priority Support extension co-termed with the Data Center subscription extension for each Premium or Enterprise plan you purchase.

¿Se aplica esto a la compra de suscripciones de Cloud mensuales y anuales? Copy link to heading Copied! Mostrar

Solo las compras de suscripciones de Cloud anuales pueden optar a esta oferta.

How does this offer work with free Cloud migration trials? What is the difference? Copy link to heading Copied! Mostrar
Prueba

Dual licensing and our free Cloud migration trial are designed to help you at different stages of your move to cloud.

Free Cloud migration trial: This trial is meant to help you with your decision to migrate to our cloud products. It allows you to test our cloud products and the migration process before you purchase. Customers who own a Data Center subscription (Commercial or Academic) with 11+ users are eligible for the free cloud migration trial. Starter tier (10 users or less) and Community license holders are not eligible at this time. Customers with up to 10 users/3 agents are encouraged to explore Atlassian's Free cloud plans when migrating to cloud.

  • Example: You own Jira Software Data Center and are interested in evaluating Cloud products. Atlassian provides a free Cloud migration trial to help you evaluate cloud before making the decision to migrate.

Dual licensing: The 100% discounted dual license is best if you have already decided to move to cloud, and know your migration will run over an extended period requiring you to run production instances of both the Data Center products and Cloud products in parallel. The 100% discounted dual license helps you eliminate the costs of your Data Center subscription for up to a year. In order to qualify for a dual license, you must purchase an annual cloud subscription with 1,001 or more users (Jira Software, Jira Work Management, or Confluence) or 251 or more agents (Jira Service Management).

  • Example: You own Jira Software Data Center and purchase an Enterprise subscription to Jira Software Cloud. You realize that your migration process involves multiple waves of migrating users from Data Center to Cloud, and the entire process will take many months. You enroll in dual licensing and Atlassian provides you with a 100% discounted Jira Software Data Center subscription for 1 year to help reduce the cost of migration.

Ponte en contacto con el departamento de ventas si quieres pasar de una versión de prueba gratuita de migración a Cloud a una licencia doble.

¿Qué sucede si necesito más tiempo para migrar a Cloud? Copy link to heading Copied! Mostrar

La licencia doble se ofrece durante un máximo de un año. Ponte en contacto con el departamento de ventas por adelantado si tienes algún problema para migrar en ese plazo.

Can I upgrade or downgrade my Data Center subscription? Copy link to heading Copied! Mostrar
  • Upgrade: If you are utilizing dual licensing, you purchased your cloud subscription with the intention of migrating. Typically, you would add new users directly to your Cloud subscription and migrate your Data Center users to Cloud over time. As a result, you need fewer users on your Data Center product. However, if you need to upgrade your Data Center subscription, please contact sales so that we can better understand your challenges and suggest the best solution for you.
  • Downgrade: If you need your Data Center subscription to be downgraded, please contact sales.
I’m a Server customer who qualified for extended Server support with dual licensing. What support can I expect? Copy link to heading Copied! Mostrar
  

If you qualified for dual licensing and purchased a Cloud subscription between September 12, 2023, and February 15, 2024, you are eligible for extended Server support for up to 12 months. This offer was designed for larger, more complex Server customers to provide ample time for migration without the need to pay for both a Cloud subscription and a Server license simultaneously.

Atlassian will also continue to support Atlassian-owned apps such as Automation for Jira, Team Calendars for Confluence, Assets, and Assets Discovery. This support is available for up to 12 months from the date of your Cloud subscription purchase, or until February 15, 2025, whichever comes first. Please note that there will not be any support provided for Advanced Roadmaps and Analytics for Confluence.

If you have a dual license, you can subscribe to receive e-mail updates for security patches, bug fixes and tech alerts. To ensure you are notified, update your preferences at: https://preferences.atlassian.com/


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