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We often see larger customers take 9-12 months on average to migrate, given the size and complexity of their Atlassian footprint. In order to give you adequate time to complete your migration and avoid double paying for your Cloud and Data Center subscription, we offer dual licensing.


  • 您购买具有 1001 个或更多用户(Jira Software、Jira Work Management 或 Confluence)或 251 个或更多支持人员 (Jira Service Management) 的年度 Cloud 订阅。
  • We extend your existing Data Center subscription for up to one year at a 100% discount.


  • Eligibility: You have an active Data Center subscription that is no more than 30 days past expiry date AND you purchase an equivalent annual Cloud subscription. To be eligible, the annual cloud subscription must be for 1,001 or more users (Jira Software, Jira Work Management, or Confluence) or 251 or more agents (Jira Service Management).
  • Tier of the dual license granted: The 100% discounted Data Center subscription granted will be for the same tier as your Cloud subscription. If the tier is not available on Data Center, the next highest tier will be granted.
  • Validity of the dual license: Your discounted Data Center subscription is granted for a maximum of one year and will end when your Cloud subscription ends.
  • Migration completion: You should complete your migration before the end of the 100% discounted dual license. When your first-year Cloud subscription ends, your Cloud subscription will be renewed, but your 100% discounted Data Center subscription will not be.
  • 可用性:此促销计划限期提供,Atlassian 可能会自行决定随时对其进行更改。我们无法保证您会收到此促销优惠。


  • 您拥有的 Jira Software Data Center(2,000 个用户)将于 2020 年 10 月 31 日到期,并且希望在六个月的时间内分阶段迁移到 Cloud。2020 年 10 月 16 日,您以低于 Data Center 订阅的用户级别购买了 Jira Software Cloud 的年度订阅(1,800 个用户)。由于 Jira Software Data Center 没有 1,800 级别,因此您将获得 100% 折扣的 2,000 用户 Data Center 订阅。



哪些产品有资格享受此优惠? Copy link to heading Copied! 显示

You are eligible for this offer if you have a Data Center subscription for any of the following products or apps, and you purchase its cloud equivalent:

You own a Data Center subscription for the following products:

  • Jira Software
  • Jira Service Management
  • Confluence

You own a Data Center subscription for the following:

  • Questions for Confluence

Please note: Dual Licensing was first introduced to the Marketplace in September 2020 to help customers save on app migration costs over the duration of their existing Server maintenance or Data Center subscription for up to one year at no extra cost. Find out if your apps are opted into the Dual Licensing program. If you don’t see it listed, you can work with your Atlassian advocate, or reach out to the relevant Marketplace Partners directly.

哪些 Cloud 计划有资格享受此优惠? Copy link to heading Copied! 显示

虽然您可以购买我们的任何 Cloud 计划并有资格享受此优惠,但我们建议客户购买我们的 PremiumEnterprise Cloud 计划,以享受更大程度的最佳体验。

如果我已经拥有优先支持或高级支持,该怎么办? Copy link to heading Copied! 显示

For existing Data Center customers who own Priority Support or Premier Support and migrate to our Premium or Enterprise Cloud plans, we will include a Priority Support extension co-termed with the Data Center subscription extension for each Premium or Enterprise plan you purchase.

How does this offer work with free Cloud migration trials? What is the difference? Copy link to heading Copied! 显示

Dual licensing and our free Cloud migration trial are designed to help you at different stages of your move to cloud.

Free Cloud migration trial: This trial is meant to help you with your decision to migrate to our cloud products. It allows you to test our cloud products and the migration process before you purchase. Customers who own a Data Center subscription (Commercial or Academic) with 11+ users are eligible for the free cloud migration trial. Starter tier (10 users or less) and Community license holders are not eligible at this time. Customers with up to 10 users/3 agents are encouraged to explore Atlassian's Free cloud plans when migrating to cloud.

  • Example: You own Jira Software Data Center and are interested in evaluating Cloud products. Atlassian provides a free Cloud migration trial to help you evaluate cloud before making the decision to migrate.

Dual licensing: The 100% discounted dual license is best if you have already decided to move to cloud, and know your migration will run over an extended period requiring you to run production instances of both the Data Center products and Cloud products in parallel. The 100% discounted dual license helps you eliminate the costs of your Data Center subscription for up to a year. In order to qualify for a dual license, you must purchase an annual cloud subscription with 1,001 or more users (Jira Software, Jira Work Management, or Confluence) or 251 or more agents (Jira Service Management).

  • Example: You own Jira Software Data Center and purchase an Enterprise subscription to Jira Software Cloud. You realize that your migration process involves multiple waves of migrating users from Data Center to Cloud, and the entire process will take many months. You enroll in dual licensing and Atlassian provides you with a 100% discounted Jira Software Data Center subscription for 1 year to help reduce the cost of migration.


如果我需要更多时间迁移到 Cloud,该怎么办? Copy link to heading Copied! 显示


Can I upgrade or downgrade my Data Center subscription? Copy link to heading Copied! 显示
  • Upgrade: If you are utilizing dual licensing, you purchased your cloud subscription with the intention of migrating. Typically, you would add new users directly to your Cloud subscription and migrate your Data Center users to Cloud over time. As a result, you need fewer users on your Data Center product. However, if you need to upgrade your Data Center subscription, please contact sales so that we can better understand your challenges and suggest the best solution for you.
  • Downgrade: If you need your Data Center subscription to be downgraded, please contact sales.
I’m a Server customer who qualified for extended Server support with dual licensing. What support can I expect? Copy link to heading Copied! 显示

If you qualified for dual licensing and purchased a Cloud subscription between September 12, 2023, and February 15, 2024, you are eligible for extended Server support for up to 12 months. This offer was designed for larger, more complex Server customers to provide ample time for migration without the need to pay for both a Cloud subscription and a Server license simultaneously.

Atlassian will also continue to support Atlassian-owned apps such as Automation for Jira, Team Calendars for Confluence, Assets, and Assets Discovery. This support is available for up to 12 months from the date of your Cloud subscription purchase, or until February 15, 2025, whichever comes first. Please note that there will not be any support provided for Advanced Roadmaps and Analytics for Confluence.

If you have a dual license, you can subscribe to receive e-mail updates for security patches, bug fixes and tech alerts. To ensure you are notified, update your preferences at: