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Template de gerenciamento de serviços de instalações

Gerencie solicitações de manutenção, movimentação e planejamento de eventos.

Tipos de solicitação
Relatar um item de manutenção
Solicitar uma mudança
Solicitar um evento
Perguntas sobre o local
Solicitação enviada por e-mail
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Facilities service management template

Manage requests for maintenance, moving, and event planning.

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best for

Operations

key features

Help desk

Manage requests

Resolve incidents

What is the facilities service management template?

The facilities service maangement template is best suited for facilities teams who need an easier way to track work and manage employee requests. This template helps teams manage requests for maintenance, moving, and event planning.

What does the facilities service management template include?

Capture relevant customer information

Use editable request types for common external support issues or create your own that are specific to your team’s external support services.

On-call screenshot

Address requests more efficiently

Utilize a pre-built form or create your own form to get more structured information from help seekers when they raise a request.

Assets screenshot

Customize your help center portal

Create a service portal with customizable request types and workflows to meet your employees' needs.

Change requests screenshot

Create and optimize your queues

Organize employees' requests from the help center, email, chat, and other channels into queues so you can quickly view, triage, and assign requests as they come in.

Backlog screenshot

Keep a pulse on your facilities infrastructure

Facilities teams can track all the assets they are responsible for maintaining in one convenient location with Assets.

Backlog screenshot
Janela com campainha de serviço

Localização centralizada

Um local central para que os funcionários registrem problemas de manutenção, facilitem a troca de lugares e solicitem equipamentos e para que você informe a todos sobre riscos críticos.

Janela da central de atendimento

Portal personalizável

Personalize o portal para atender aos tipos de solicitações feitas pelos funcionários e às necessidades da equipe.

Vários documentos

Relatórios e indicadores

Crie relatórios e painéis personalizados para acompanhar o tipo e a frequência dos incidentes, para reduzir os itens.

How to get started with the facilities service management template

Start managing and simplifying communication around maintenance and other facilities service requests.

1. Set up your help center and portal
  

The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout.

2. Customize your request types
  

Help employees and agents with tailored request types, or create your own.

3. Organize your queues
  

Align your queue with the way your teams triage and address maintenance requests.

4. Add agents
  

It’s time to get the party started! Add agents to your service project team.

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