Create a service portal with customizable request types and workflows to meet your sales team’s needs.
Sales request types
Use editable request types for common sales requests or create your own that are specific to your team’s services.
Workflows for sales
Utilize a library of workflow templates, including customer issue escalation, pricing requests with approval, and sales proposal.
Provide answers to common sales questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.
Related sales service management resources
Jira Service Management for retail and E-commerce
Retail and e-commerce companies use Jira Service management to stay ahead of their competition with a modern experience that increases support satisfaction, scales efficiently, and protects their customers' data.