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HR 服务管理模板

简化入职、离职或任何人力资源请求。

请求类型
员工离职
员工入职培训
人力资源问题
已通过电子邮件发送请求
变更请求
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相关资源

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Jira 的人力资源服务管理和交付 (HRSM) 方法

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人力资源团队的服务管理

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HR service management template

Simplify onboarding, offboarding, or any HR request.

Use template
best for

HR

key features

Help desk

Manage requests

Resolve incidents

Resolve incidents

What is an HR service management template?

The HR service management template includes out-of-the-box request types and workflows for processes such as employee onboarding and offboarding, change requests, and general questions for HR.

What does the HR service management template include?

Capture relevant employee information

Use out of the box and custom request types to define and organize incoming requests so your team can capture relevant information and help employees more efficiently.

Change requests screenshot

Customizable help center

Employees can submit requests, and search your embedded knowledge base to help themselves. Streamline request intake and maintain work in one central location.

On-call screenshot

Organized HR service delivery

Employee requests from the help center, email, chat, and other channels are organized into queues which let you quickly view, triage, and assign requests as they come in.

Assets screenshot

Automate your HR service desk

With automation remove the need to perform manual, repetitive tasks, and can focus on the work that matters.

Backlog screenshot
简易工作流

简化人力资源工作流程

借助专为人力资源团队设计的预配置请求类型和工作流程,随时掌握和管理所有人力资源服务需求。

安全盾牌

内置保密性

安全地跟踪和保护敏感信息。使用权限定义谁可以查看、查找和评论请求。

帮助台窗口

自助服务门户

使用服务门户帮助员工找到常见问题的答案。建立知识库,以便寻求帮助的人能够通过常见问题和操作方法文章实现自助服务。

How to get started with the HR service management template

Streamline HR service demands quickly with the HR service management template.

1. Set up your help center and portal
  

The help center allows employees to submit requests and access your self-service knowledge base.

2. Customize your request types
  

Help employees and agents by using tailored request types, or even creating your own.

3. Organize your queues
  

Align your queue with the way your teams triage and address HR requests.

4. Add agents
  

It’s time to get the party started! Add agents to your service project team.

Ready to use this template?

Use template
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