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Jira Software Pricing & Licensing

Server 및 Data Center 제품의 주요 변경 사항
신규 Server 라이선스의 판매를 종료했으며 2024년 2월 2일에 Server 지원을 종료합니다. Data Center에 계속해서 투자하며 여러 주요 내용을 개선하고 있습니다. 이 변화가 여러분에게 의미가 있는지 알아보세요.

Jira Software Cloud

Where can I sign up for a trial? Show

You can start free trials for Jira Software Cloud Standard and Jira Software Cloud Premium on the Try Cloud page. We also offer a Free plan of Jira Software Cloud for up to 10 users, with 2GB storage, and Community Support. You can compare the Free, Standard, and Premium plans here.

Already using cloud? Site Administrators can add and remove products and Apps via the Site Administration page of your cloud site at any time. Keep in mind, removing applications or apps takes effect immediately, and no credit or refund will be offered for removing products prior to the end of a maintenance term.

What does a Jira Software Cloud Standard subscription cost? Show

We offer a la carte pricing for cloud. Your subscription starts with either Jira Work Management, Jira Software, Jira Service Management, or Confluence as its foundation. From there, you can choose from available apps in the Atlassian Marketplace.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each user's unit price is based on the pricing rate in which the user falls.

월별 가격:

*Cloud에서는 적격의 커뮤니티 고객에게는 75% 할인된 가격으로, 적격의 교육 기관 고객에게는 50% 할인된 가격으로 제공하고 있습니다.

연간 가격:

*Cloud에서는 적격의 커뮤니티 고객에게는 75% 할인된 가격으로, 적격의 교육 기관 고객에게는 50% 할인된 가격으로 제공하고 있습니다.

What does a Jira Software Cloud Premium subscription cost? Show

월별 가격:

*Cloud에서는 적격의 커뮤니티 고객에게는 75% 할인된 가격으로, 적격의 교육 기관 고객에게는 50% 할인된 가격으로 제공하고 있습니다.

연간 가격:

*Cloud에서는 적격의 커뮤니티 고객에게는 75% 할인된 가격으로, 적격의 교육 기관 고객에게는 50% 할인된 가격으로 제공하고 있습니다.

Does Atlassian offer discounts for migrating from server or Data Center to cloud? Show

Yes. For a limited time, existing server and Data Center customers who move to a 1,001+ user cloud subscription are eligible for a loyalty discount on subscriptions of 12 or 24 months. This applies to customers moving to our Standard, Premium, and Enterprise cloud subscriptions for Jira Software, Jira Service Management, Jira Work Management, and Confluence.

Please note: In order to qualify, you must have purchased your server or Data Center license/subscription before February 2, 2021 PT and your server or Data Center license must be migrated using a free cloud migration trial.

To learn more, please visit our cloud migration FAQ or contact us for additional assistance.

Does Atlassian offer discounts for migrating from server or Data Center to cloud? Show

Yes. For a limited time, existing server and Data Center customers who move to a 1,001+ user cloud subscription are eligible for a loyalty discount on subscriptions of 12 or 24 months. This applies to customers moving to our Standard, Premium, and Enterprise cloud subscriptions for Jira Software, Jira Service Management, Jira Work Management, and Confluence.

Please note: In order to qualify, you must have purchased your server or Data Center license/subscription before February 2, 2021 PT and your server or Data Center license must be migrated using a free cloud migration trial.

To learn more, please visit our cloud migration FAQ or contact us for additional assistance.

When should I consider Jira Software Cloud Premium over Jira Software Cloud Standard? Show

Jira Software Cloud Standard is the Jira you know and love today. Jira Software Cloud Premium helps teams confidently scale Jira Software across their organization by offering unlimited storage, additional features and capabilities, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time.

If you have concerns about downtime or service interruptions, are looking to scale Jira across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you. Learn more about Jira Software Premium here.

How do I upgrade from Jira Software Cloud Standard to Jira Software Cloud Premium? Show

Jira Software Cloud can be upgraded from Standard to Premium at any time via the Manage Subscriptions page of your cloud site.

How do I get credits reimbursed for an SLA breach? Show

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.

What payment options are available? Show

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

What is the minimum term of service? Show

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year or two years in advance.

Where can I find the Atlassian Terms of Service? Show

Please see Atlassian's Terms of Service for more information.

Additionally, our Expanded Coverage Addendum includes enhanced terms of Premium editions of Jira Software and Confluence.

For more information about our financially-backed SLA for Atlassian Cloud Premium, please visit our SLA page.

I have more questions about Jira Software Cloud! Show

Great! We have more answers! Please see our complete Cloud FAQ, or contact a member of our Customer Advocate Team.

Jira Software Data Center

What is Data Center? Show

Data Center is Atlassian’s purpose-built enterprise offering for self-managed environments. With the continuous innovation of enterprise-grade features, flexible infrastructure choices, and advanced controls, Data Center makes it easy to meet the complex needs of your organization at scale. Data Center is available for Jira, Confluence, Bitbucket, and Crowd. See our Data Center information page for more details.

Reference our Data Center FAQ for common questions.

What does Jira Software Data Center cost? Show

Please refer to Jira Software Pricing for complete pricing details.

What's included with Jira Software Data Center? Show

Beginning February 2, 2021, Advanced Roadmaps for Jira will be bundled with Jira Software Data Center. Existing Jira Software Data Center customers can unlock Advanced Roadmaps by updating to the latest version.

Additionally, starting February 2, 2021 PT, Priority Support will be included with a Data Center subscription to Jira Software, Jira Service Management, Confluence, and Crowd, as well as Bitbucket for customers with 500 or more users.

What are the benefits of Data Center? Show

Data Center helps large enterprises get work done at scale.

Our enterprise edition for self-managed environments, Data Center offers solutions for enterprise environments across:

  • Compliance and security
  • Advanced user management
  • Infrastructure and operations
  • Data and insights
  • Scale, performance, and availability
  • Enterprise-grade ecosystem


Data Center is available for Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and coming soon to Bamboo.

Where can I learn more about moving to Data Center? Show

Our migration center provides end-to-end support throughout your move to Data Center, leveraging our proven best practices and resources including:

  • Step-by-step deployment guides that show you how to plan and successfully migrate to either non-clustered or clustered Data Center.
  • Resources and migration tools that can make migrating to Data Center easier.
  • Support to guide you through every step of your journey to Data Center and ensure you have the information you need to be successful.
  • Solution Partners for complex setups and support to help you plan for, move to, and grow with Atlassian’s Data Center products.


If you still have open questions after reviewing the documentation, our team will be happy to clarify them for you – just get in touch.

Jira Software Server

How much is it to renew my Jira Software Server maintenance? Show

Existing Jira Software Server licenses can be renewed to a maximum end date of February 2, 2024. Review the table below to find your Jira Software Server renewal price.

Atlassian에서는 유지보수 라이선스가 만료되기 90일 전에 자동으로 조건 없는 견적을 보냅니다. 언제든지 견적을 요청할 수 있습니다. 자세한 내용은 이 FAQ를 참조하세요. my.atlassian.com을 통해 자동 갱신을 설정하는 옵션도 있습니다.

갱신된 소프트웨어 유지보수 계약은 유지보수 갱신 구매 시점과 관계없이 활성 유지보수 기간 만료 시점에서부터 시작됩니다. 갱신하려는 경우 최소한 만료 30일 전에 갱신하는 것이 좋습니다.

Does Atlassian offer discounts for customers migrating from server or Data Center to cloud? Show

Yes. For a limited time, existing server and Data Center customers who move to a 1,001+ user cloud subscription are eligible for a loyalty discount on subscriptions of 12 or 24 months. This applies to customers moving to our Standard, Premium, and Enterprise cloud subscriptions for Jira Software, Jira Service Management, Jira Work Management, and Confluence.

Please note: In order to qualify, you must have purchased your server or Data Center license/subscription before February 2, 2021, PT, and your server or Data Center license must be migrated using a free cloud migration trial.

To learn more, please visit our cloud migration FAQ or contact us for additional assistance.

What does end-of-support mean? Show

Between February 2, 2021 PT and February 2, 2022 PT, we will continue to provide support (i.e. database, browser, Java) and bug fixes on server products. After February 2, 2022 PT, we will only provide security bug-fixes for critical vulnerabilities until the end of support.

On February 2, 2024 PT, your products will reach end of support. After that date, we will not release any further product updates. Regular security updates help protect your business from threats and vulnerabilities, so we strongly recommend moving to cloud or upgrading to Data Center before the end of support date.

What is the cost to upgrade my Jira Software license to a higher user tier? Show

Existing Jira Software Server licenses can be upgraded to a higher user tier until February 2, 2022, after which you'll need to migrate to cloud or Data Center to change your user tier.

User tier upgrades are calculated based on your existing license's purchase price, and the purchase price of the target user tier. To verify your upgrade cost, create a server upgrade quote in the Atlassian Store or contact us for assistance.

How do I purchase a user tier upgrade? Show

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Please note that Jira Software Server license upgrades are only available until February 2, 2022.