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Crucible Licensing and Purchasing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
Server Licenses
| We have designed Crucible licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible. Please note that 5-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community. *O Crucible Starter vai funcionar com as instalações Starter e comercial do Fisheye e vai espelhar suas restrições de repositório (por exemplo, se trabalhar com um Fisheye Starter com repositórios limitados, o Crucible só vai aceitar esse mesmo número de repositórios; se trabalhar com a licença comercial, então não vai haver restrições de número de repositórios) |
| All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. The software maintenance of a Crucible license must be renewed with an equivalent Fisheye license software maintenance renewal. A Atlassian envia uma cotação sem compromisso 90 dias antes da manutenção de uma licença expirar. Você pode solicitar uma cotação a qualquer momento; veja as perguntas frequentes para saber mais. Você também pode configurar uma renovação automática pelo site my.atlassian.com. *As renovações de manutenção de software começam a contar a partir da expiração do seu período ativo de manutenção, mesmo quando a renovação é comprada. Recomendamos que a renovação seja feita pelo menos 30 dias antes da expiração, para garantir que você consiga atualizar para novas versões e tenha assistência técnica a qualquer momento. |
| Software maintenance, included in your first year of use*, gives you the following benefits:
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams. *Please note that 5-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support. |
| Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote. |
| A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses. |
| A Crucible commercial/academic/starterlicense entitles you to:
Note: Full source is not available due to embedded code Atlassian cannot expose. Licensing fees are quoted per total number of 'Crucible users.' A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses. An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details. |
| Crucible can be upgraded to a higher user tier at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period. A Crucible license upgrade must be purchased with an equivalent Fisheye license upgrade. Fisheye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible. Please Note: The below prices* are applicable for licenses purchased after 3-Oct-2019. Pricing for licenses purchased prior to 3-Oct-2019 will be calculated using the previous year's list price. As atualizações das licenças de servidores para instituições acadêmicas estão com 50% de desconto em relação ao preço visto acima. |
| There are two ways to generate a server license upgrade quote: My.Atlassian Account When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. Atlassian Store Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. |
| As of October 2013, we have retired Fisheye & Crucible Cloud. We apologize for the inconvenience this may cause to potential customers. More details can be found in the official End of Life Announcement and accompanying FAQ. |