Playing Cupid: how Jira served as matchmaker for the Atlassian Foundation
With the help of Atlassian IT, the Foundation team tapped into Jira to unlock an innovative matchmaking method, saving nearly 300 hours of work.
jira service desk
Report finds Jira Service Management is more cost-effective than other solutions
Atlassian’s cost-effective ITSM solution, Jira Service Desk, is now Jira Service Management. In addition to all the rich capabilities in Jira Service Desk that over 25,000 customers already know and love, Jira Service Management...
CRM for Jira Cloud: close the customer feedback loop from sales to support to development
Delivering great customer service requires knowing your customer inside and out, which is why we’re excited to announce our new...
How the customer success teams can provide white-glove service with Slack Connect and Halp
Learn about the strategy some of the most forward-thinking B2B companies are using to support their VIP customers.
Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That's great! Jira has been known to be flexible for software teams developing software and...
Caching JQL search in Jira Cloud
Jira Cloud poses some unique database scaling challenges, due to high query complexity causing high database load and slow queries....
5 things to know about managing assets with Jira Service Management
Here’s what our customers have learned about venturing into asset management using a CMDB in Jira Service Management.
4 ways to implement ITSM best practices with Jira Dashboards
Consolidate and surface the health status of all your service projects quickly and effectively, to prevent problems before they occur.
Halp brings help desk resolution directly into Microsoft Teams
Users will be able to track, prioritize, and resolve tickets right at the source of their conversations by using a Teams ticketing system.
Introducing Jira Service Management
We’re doubling down on IT service management, a market where we continue to see tremendous momentum and growth.
Update to Jira Cloud’s Swagger/OpenAPI docs
In a previous Atlassian Community article, I talked about some things that might block you in generating client code automatically...
5 steps to creating a knowledge base with Jira Service Management and Confluence
By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.
How companies are operating always-on services in the COVID-19 era
Based on our survey of over 500 IT and development professionals.
Powerful, no-code automation now available to all Jira Cloud customers
Endless use cases, without any added complexity.
Is your service desk at capacity? Know the signs
And learn how Jira Service Desk Data Center can help you deliver service at scale.